Learning and Development Manager

SinglePoint is a Canadian leader in client experience management and contact center business process outsourcing. We are an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 70% of employees now working remotely.

Join a dynamic and forward-thinking company where your work will directly contribute to the development and growth of our most important asset—our people. We offer a competitive salary, benefits package, and opportunities for career advancement within a collaborative and inclusive work culture.

**Our Work Culture**

At SinglePoint, our core values of integrity, respect, professionalism, innovation and commitment is what sets us apart from our competitors.
- Autonomous - We encourage and trust your decision-making skills
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is engaged, and everyone wins

**Job Overview**:
**Who are we looking for**:
An effective leader with a proven track record in similar Learning and Development roles

**Benefits & Perks**:

- 3 weeks’ vacation
- Continuous learning through progressive training that is specific to your tenure and skills
- Competitive salary with incentive programs
- Positive and supportive environment
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs

**Responsibilities**:

- Strategic Planning: Develop and implement a comprehensive learning and development strategy that aligns with business objectives and promotes a culture of continuous learning.
- Program Design & Development: Design, curate, and implement learning programs including workshops, online training, leadership development, and career pathing programs that meet the diverse needs of the workforce.
- Needs Assessment: Collaborate with department heads and HR to assess training needs across the organization and develop customized training solutions.
- Learning Platforms: Manage and optimize the company’s learning management system (LMS) to track progress, ensure participation, and analyze the effectiveness of learning initiatives.
- Content Development: Create engaging training materials and courses or collaborate with external vendors to source relevant and effective training content.
- Facilitation & Delivery: Conduct and facilitate training sessions, workshops, and seminars for employees across all levels, including leadership and management development programs.
- Leadership Development: Design and lead leadership training programs to cultivate future leaders and support management in their professional growth.
- Measurement & Evaluation: Assess the impact of learning initiatives by analyzing feedback, performance improvements, and key learning metrics, adjusting where necessary.
- Coaching & Mentorship: Foster a culture of coaching and mentorship by supporting managers in developing their coaching skills and providing tools for employee development.

**Experience/Qualifications**:

- Education: Bachelor’s degree in human resources, Organizational Development, Education, Business, or a related field. Master’s degree preferred.
- Experience: 5+ years of experience in learning and development, corporate training, or a related field, with a minimum of 2 years in a managerial or leadership role.
- Knowledge: Familiarity with adult learning theories, instructional design, and various training methodologies (e-learning, blended learning, in-person).
- Technology: Proficiency with Learning Management Systems (LMS) and other relevant learning technologies.
- Communication: Strong verbal and written communication skills, with the ability to convey complex concepts clearly and effectively.
- Leadership: Proven leadership abilities with experience in influencing stakeholders and leading cross-functional teams.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to assess training effectiveness and drive continuous improvement.
- Adaptability: Ability to work in a fast-paced environment and manage multiple projects simultaneously.

**Required: Proficient in English (reading, writing, and verbal)**

**Work Environment**:

- Monday to Friday: 8:30AM-5:00PM
- Full-time role, primarily office-based with potential for remote work flexibility
- Some travel may be required for training sessions at different company locations

**Salary**: $65,000 per annum + lucrative variable compensation structure

**Join a winning team today**

We are an equal-opportunity employer**.**

Accommodations are available upon request at any point in the selection process. #1