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Event Crew
3 weeks ago
**City Experiences is seeking an Event Crew for our City Cruises operation in Toronto.**
**About You**:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
**About the Opportunity**:
The **Event Crew** aids the team in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. The Event Crew will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.
**Essential Duties & Responsibilities**:
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System
- Provide guests with water, coffee/tea, and bread service throughout the meal
- Bus used and unneeded dishes and glassware from guests’ tables to kitchen
- Set up and maintain buffets so they are appealing to the guest
- Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash
- Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
- Clean the dining room areas in between events, and as required
- Maintain the cleanliness and sanitation of washrooms, serveries, dining cabin and service stations
- Assists with food plating and buffet service occasionally
- Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Assist with the warm and efficient greeting and seating of guests when they arrive
- Maintains a neat, clean and well-groomed appearance in compliance with appearance standards
Advises Human Resources of any changes to personal information
Maintains any applicable licenses and certifications
- Other duties as assigned by the manager or supervisor on duty
**Requirements & Qualifications**:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Minimum one (1) year of customer service experience
- Previous restaurant experience preferred
- Smart Serve Certification Required
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation - actively looking for ways to help others
- Will work for extended periods of time without sitting
- Required to lift furniture and other heavy items such as bus tubs up and down stairs
- Will be required to be available for work on all major holidays
- Ability to reach, bend, stoop, wipe, push, pull, move or lift
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
- This position requires crew members to be fully vaccinated for COVID-19 per current Public Health Agency of Canada recommendations or approved for a Human Rights accommodation
**About Us**:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
**The RESPECT Service System** embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.
City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
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