Receptionist

_**Job Description**_

As a Receptionist at Rainforest Spa at Long Beach Lodge Resort, you will offer our guests exceptional service while providing a high level of hospitality. Your warm, knowledge of our resort, facilities, spa services and retail will allow guests to feel at ease and create a memorable experience. The spa receptionist is responsible for assisting guests with check in, check out, booking appointments, Retail sales, treatment knowledge and sales, inquiries, request, and complaints.
- **Duties and Responsibilities**:_
- Consistently offer professional, friendly, and engaging service.
- Provide guests with verbal or written information about the facilities, spa services, rates, and skincare product knowledge.
- Ensure revenue is maximized by up-selling guest treatments.
- Handle guests check in and check out
- Prepare bills, process payments and gift certificates, cash out and reconcile cash with total sales.
- Complete daily check lists and clearly communicate through daily pass on with colleagues.
- Ensuring the highest level of service by exceeding guest expectations to build loyalty
- Full understanding of the spa booking system Jane app
- Follow departmental, health and safety, emergency policies and procedures and are aware of our green commitments.
- **Qualifications **_
- Previous spa receptionist experience preferred
- Experience in a hotel/hospitality environment is preferred
- Must have refined, concise and professional verbal and written communication skills
- Enjoy working with people and possess a friendly and outgoing personality
- Ability to work cohesively as part of a team and willing to work weekends and holidays based on business needs
- Excellent organizational skills
- Strong interpersonal, problem solving and critical thinking abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, willing to listen, remaining calm and courteous at all time
- follow our safety and security policies & procedures. Anticipate problems and call management as needed.
- Must have a genuine passion to deliver a great hospitality experience -- whether in person or by phone
- **Physical Aspects of Position (include but are not limited to): **_Frequent standing, walking, ascending and descending stairs. Frequent bending and kneeling. Occasional, pushing, pulling, lifting, and carrying up to 20lbs.
- **How to apply**_

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Flexible schedule
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2024-10-12