Director, Third Party Risk Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

Manulife is a leading Canada based financial services organization with principal operations in Asia, Canada and the United States where we operate as John Hancock. With market-leading positions across North America and Asia, we leverage a diverse business platform that offers a range of financial solutions in both developed and developing markets around the world. Our vision is to help people with their most important financial decisions. To enable that vision, Manulife is aligning our entire organization and providing advanced tools and capabilities to help achieve our goal of putting the customer at the centre of everything we do, culturally and operationally. We are embarking on the most forward-thinking strategy in our history as we shift from the traditional product and distribution focus.

Global Operations Risk and Control team supports the management of operational risk, including transaction processing, fraud, business continuity, and Third Party Risk, by embedding robust risk culture through talent, metrics, and data across the operations function globally.

The Director, Third Party Risk Management position is a pivotal role within the newly established Third-Party Risk Management (TPRM) Center of Excellence (CoE), responsible for overseeing the design and execution of third-party risk management requirements and implement data / analytics strategy / tools for management of third party risk. The individual in this role will possess a deep understanding of relevant third-party risk management principles and best practices and will be responsible for developing and managing key risk indicators (KRIs) to monitor and report on organization’s third party risk posture.

**Key Responsibilities**:
**TPRM Strategy Execution**:

- Facilitate development of MFC’s global TPRM strategy, including Data and Analytic strategy, on third party risk management in line with evolving business and external factors
- Define, aggregate and report enterprise TPRM KRIs to monitor risk posture and track remediation actions
- Support enterprise in developing point of view on TPRM external developments, namely industry best practices, tools, evolving regulatory developments etc.
- Ensure completion and accuracy of required activities related to third-party risk management in compliance with internal standard and regulatory requirements; facilitate completion of required TPRM activities with accountable business areas if gaps exist

**Build and Evolve TPRM Data and Analytics**:

- Lead implementation of TPRM data and analytic transformation in partnership with other stakeholders (Procurement, Operational Risk, Business Resilience, Global Technology)
- Responsible to ensure quality and completeness of Third Party and Fourth data globally through implementation of consistent data architecture and data management practices
- Proactively assess, analyze, and continuous enhance TPRM data, analytics, and reporting
- Build a fact base to measure the efficiency and effectiveness of third party risk management strategies and support opportunities with insightful analytics
- Champion the use of new tools and techniques to optimize data and analytics reporting capabilities
- Assess and recommend technology solutions for managing third-party risk

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.

**Job Requirements**:

- Undergraduate degree (business preferred)
- 10+ years of progressive business experience in Strategy, risk, compliance, or procurement
- Expert knowledge of risk management principles, best practices, and tools
- Experience in Third Party Risk Management including regulatory requirements, industry best practices, and governance
- Experience working in a global environment

**Competencies**:

- Strong problem analyzer and decision maker
- Proven innovator with change management and business process transformation experience
- Strategic thinker with a long-term perspective
- Team builder and skilled communicator
- High level of self-motivation and keen sense of 'owning' and delivering on project deliverables

**What can we offer you?**
- A com