Front Office Manager

1 week ago

Victoria, Canada Hotel Grand Pacific Full time

If you’re ready for a new challenge in your hospitality career, the Hotel Grand Pacific has an exciting opportunity available for a Front Office Manager. An independent luxury property located on Victoria’s beautiful inner harbour; we strive to provide a personalized experience focused on guest satisfaction. Bring your leadership skills and proven track record in guest services to this dynamic, hands-on role.

**Description of Duties**:

- Oversee the effective operational management of the Guest Services team, including Front Desk, Bell, Door, Concierge, and Night Audit
- Motivate and mentor the team through responsible and thoughtful leadership
- Recruit new team members and ensure effective completion of onboarding and training procedures
- Create exceptional guest experiences and satisfaction by championing service standards
- Optimize revenue generation and ensure fiscal responsibility through cost controls
- As a Manager on Duty, lead hotel emergency preparedness and response, including First Aid, and evacuation procedures
- Other duties as assigned by the Director of Operations.

**Qualifications & Abilities**:

- Minimum 4 years’ experience in a large, luxury Hotel as a Front Office Manager
- Proven leadership skills,, resilience in handling stressful situations
- Service-oriented with the ability to build strong relationships both internally and within the community
- Professional and effective verbal and written communication skills
- Strong organizational and planning skills with the flexibility to meet changing needs
- Highly proficient with Opera PMS
- Ability to achieve and maintain Level 2 First Aid Certification
- Knowledge of Revenue Management
- Previous experience in a unionized environment
- University or College degree in Hospitality Management an asset
- Available to work more than 30 hours per week, at varied times
- Flexible availability to support fulfils MOD duties as required.

**Why choose us?**
- Professional, safe and supportive work environment
- Employee parking
- Discounted gym membership
- Excellent employee meal program
- Food discounts in both our Café and Pacific Restaurant
- Excellent extended benefits (Health, Dental, Vision, Employee and Family Assistance Program and a matching RRSP program)
- Friends and family hotel rate
- Employee discount at other Preferred Hotels
- Employee recognition & referral program
- Treat days and employee events
- We are an equal opportunities employer and value diversity and inclusion in our team.

**We thank all applicants for their interest, however, we are only able to consider those with valid authorization to work full-time in Canada.**

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Guest services: 4 years (preferred)
- Management: 4 years (preferred)
- Opera PMS: 2 years (preferred)

Work Location: In person

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