Front Office Manager

4 days ago

Victoria, Canada Hotel Grand Pacific Full time

If you’re ready for a new challenge in your hospitality career, the Hotel Grand Pacific has an exciting opportunity available for a Front Office Manager. An independent luxury property located on Victoria’s beautiful inner harbour; we strive to provide a personalized experience focused on guest satisfaction. Bring your leadership skills and proven track record in guest services to this dynamic, hands-on role.

**Description of Duties**:

- Oversee the effective operational management of the Guest Services team, including Front Desk, Bell, Door, Concierge, and Night Audit
- Motivate and mentor the team through responsible and thoughtful leadership
- Recruit new team members and ensure effective completion of onboarding and training procedures
- Create exceptional guest experiences and satisfaction by championing service standards
- Optimize revenue generation and ensure fiscal responsibility through cost controls
- As a Manager on Duty, lead hotel emergency preparedness and response, including First Aid, and evacuation procedures
- Other duties as assigned by the Director of Operations.

**Qualifications & Abilities**:

- Minimum 4 years’ experience in a large, luxury Hotel as a Front Office Manager
- Proven leadership skills,, resilience in handling stressful situations
- Service-oriented with the ability to build strong relationships both internally and within the community
- Professional and effective verbal and written communication skills
- Strong organizational and planning skills with the flexibility to meet changing needs
- Highly proficient with Opera PMS
- Ability to achieve and maintain Level 2 First Aid Certification
- Knowledge of Revenue Management
- Previous experience in a unionized environment
- University or College degree in Hospitality Management an asset
- Available to work more than 30 hours per week, at varied times
- Flexible availability to support fulfils MOD duties as required.

**Why choose us?**
- Professional, safe and supportive work environment
- Employee parking
- Discounted gym membership
- Excellent employee meal program
- Food discounts in both our Café and Pacific Restaurant
- Excellent extended benefits (Health, Dental, Vision, Employee and Family Assistance Program and a matching RRSP program)
- Friends and family hotel rate
- Employee discount at other Preferred Hotels
- Employee recognition & referral program
- Treat days and employee events
- We are an equal opportunities employer and value diversity and inclusion in our team.

**We thank all applicants for their interest, however, we are only able to consider those with valid authorization to work full-time in Canada.**

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Guest services: 4 years (preferred)
- Management: 4 years (preferred)
- Opera PMS: 2 years (preferred)

Work Location: In person

  • Front Office Manager

    1 week ago

    Victoria, Canada Quality inn, Downtown Victoria Full time

    Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Office Manger. Exceptional administrative and customer service skills required for this role. Reporting to the General Manager, the Front Office Manager ensures an efficient operation of the front desk and that a high quality of service is...

  • Front Office Manager

    6 days ago

    Victoria, Canada Quality inn, Downtown Victoria Full time

    Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Office Manger. Exceptional administrative and customer service skills required for this role. Reporting to the General Manager, the Front Office Manager ensures an efficient operation of the front desk and that a high quality of service is...

  • Front Office Manager

    2 weeks ago

    Victoria, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**25170253 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Victoria Ocean Pointe Resort, 100 Harbour Road, Victoria, BC, Canada, V9A 0G1 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Pay Range**: $71,000 - $95,000 annually **Bonus Eligible**: Y **JOB...

  • Front Office Manager

    4 days ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    **SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,100 square feet of meeting space, this hotel is committed to providing exceptional and...

  • Front Office Manager

    2 weeks ago

    Victoria, Canada Sandman Hotel Group Full time

    We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand...

  • Assistant Front Office Manager

    2 weeks ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    Victoria Marriott Inner Harbour, managed by Atlific Hotels, is an upscale, full-service hotel offering stunning views of Victoria's vibrant downtown. Just steps away from world-class attractions, shopping, venues, and dining, our hotel features 236 elegantly appointed rooms and 5,100 square feet of versatile meeting space. We are committed to delivering...

  • Front Office Manager

    2 weeks ago

    Victoria, Canada The Parkside Hotel and Spa Full time

    **Company Overview** The Parkside Hotel & Spa is a premier destination for travelers in downtown Victoria, offering a unique and authentic experience. Our modern oasis stands out among city center hotels, and our team is a vibrant mix of individuals who thrive in a fun, creative, and inclusive environment. ** AND MISSION** The Front Office Manager (FOM)...

  • Front Office Associate

    1 week ago

    Victoria, Canada The Union Club of British Columbia Full time

    **Front Office Associate** **About The Union Club of British Columbia**: Founded in 1879, the Union Club of British Columbia is a landmark institution in the heart of downtown Victoria. With a neo-Georgian design inspired by the classic clubs of London, this heritage building has always offered premier service, amenities, companionship, and exceptional...

  • Front Office Manager

    2 days ago

    Victoria, Canada Oak Bay Beach Hotel Full time

    **Front Office Manager - 18mo Maternity Leave** The Front Office Manager is directly responsible for the efficient and effective day to day operation of all Guest Service areas including Front Desk, Reservations, Night Audit, Valet and Concierge. Maintaining consistent, exemplary guest service and the team member engagement is key to this role. As the...

  • Assistant Front Office Manager

    1 day ago

    Victoria, BC VW Z, Canada Marriott Victoria Inner Harbour Full time

    SUMMARY:Victoria Marriott Inner Harbour, managed by Atlific Hotels, is an upscale, full-service hotel offering stunning views of Victoria's vibrant downtown. Just steps away from world-class attractions, shopping, venues, and dining, our hotel features 236 elegantly appointed rooms and 5,100 square feet of versatile meeting space. We are committed to...