IT Service Analyst

6 days ago

Sault Ste Marie, Canada Norpro Technologies Full time

**Job Type: Permanent, Full-Time**

We are currently seeking an **energetic **and **motivated **individual to join our team as an** Information Technology (IT) Service Analyst **in the Sault Ste Marie area.

**Unique Data Systems** believes in investing in our people and their future success. We pride ourselves on hiring the best people in the industry. Our team supports and encourages your success throughout your career with Unique Data Systems.

**As an IT Service Analyst, your key duties & responsibilities include**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

**Qualifications**:

- University or College Diploma in IT, Computer Science or relevant field
- Proven experience as an **IT Service Analyst **or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Vehicle and valid class “G” driver’s license required
- A clean criminal record is required

**At **Unique Data Systems. you can expect**:

- A focused and growth-oriented organization
- A dynamic, fast-paced work environment
- Competitive wages
- Employee benefits
- Being a part of a team and company that appreciates your efforts

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