Deskside Support

**Job Title**

Deskside Support - Part-time

**Vacancy No**

VN8199

**Company Name**

Compugen Inc

**Work Location**

Surrey, BC

**Base Pay Range**

$25-$28 Hourly (Note: This range is not applicable to Independent Contractors.)

**Job Details**

***About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen
**Our Culture**: We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
**Position Overview**:Compugen is seeking a Deskside support analyst for a Part-Time role working onsite three days per week.**
**Key Responsibilities**:

- Provide onsite Level 1 technical support (hardware/software/network)
- Perform onboarding/offboarding activities including endpoint setups
- Support O365 (Tenant, Exchange, SharePoint, OneDrive, Teams) Windows 11, Active Directory (including Azure AD), and Intune
- Manage and document Service Desk tickets via JIRA
- Communicate effectively with end users and stakeholders - status updates, next steps, confirmation of issue resolution, etc.
- Maintain complete documentation of work done/steps taken within tickets for historical reference or escalation purposes
- Maintain IT asset inventory and manage equipment logistics
- Collaborate with vendors for incident resolution
- Creating documentation for end-users and co-workers as required
- Participate in IT knowledge-sharing and team workflow

**Skills & Qualifications**:

- 1-3 years in a Tier 1/2 IT support role
- Experience with Office 365 Admin, Windows 11, Intune, Active Directory
- Familiarity with JIRA Service Desk or other ticketing system
- Strong troubleshooting skills
- Excellent communication and organizational skills
- Previous experience in a customer-facing environment is an asset

**Equity Statement**: At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
- 1-3 years in a Tier 1/2 IT support role
- Experience with Office 365 Admin, Windows 11, Intune, Active Directory
- Familiarity with JIRA Service Desk or other ticketing system
- Strong troubleshooting skills
- Excellent communication and organizational skills
- Previous experience in a customer-facing environment is an asset