Field Support Specialist

**We’re hiring a Field Support Specialist** — a dependable team player with strong communication skills, a client-first mindset, and comfort with technology.

This is not a desk job. As part of our specialized mobile team, you’ll be out in the field—responding to property-related requests, supporting clients directly, and handling technical tasks like battery changes, system checks, and teaching clients how to use their alarm systems. You’ll also assist our technician team by troubleshooting basic issues and identifying when a service call is required.

If you’re looking to get your foot in the door with Provident’s Technical Team, this is an excellent place to start. We’re looking for someone who’s hands-on, reliable, and eager to grow.

We care less about industry background and more about sound judgment, strong communication, and a client-first mindset.

**About Provident**

Provident supports some of Vancouver’s most high-profile families and private estates through trusted, on-the-ground property and response services. When something needs to be handled—professionally, discreetly, and without delay—our mobile concierge team is who clients call.

Our clients trust us with access to their homes and expect a team that shows up quickly, communicates clearly, and follows through with precision. Whether it’s a scheduled property check, a last-minute request, or an urgent on-site issue, we respond with professionalism, care, and attention to detail. Since 1996, we’ve built our reputation by delivering where others can’t. We don’t just complete tasks—we anticipate needs, make the right call under pressure, and always put the client experience first.

We’re looking for people who get that. People who are polished, proactive, and proud of doing things the right way—even when no one’s watching.

**What You'll Do**
- Teach clients how to use their alarm systems and answer basic questions on-site
- Replace alarm batteries, troubleshoot minor system issues, and assist with basic tech-related tasks
- Respond to client requests, urgent issues, and scheduled property visits throughout Vancouver’s Westside
- Communicate with clients in a calm, confident manner that builds trust and reinforces our high service standards
- Drive between sites using a company vehicle
- Collaborate closely with our Operations and Technical teams
- Maintain clear communication with your team and keep accurate records of completed tasks
- Make confident, real-time decisions to ensure service is delivered smoothly, safely, and professionally

**What You Bring**
- Exceptional communication and customer service skills
- An interest in technology and a willingness to learn new systems
- The ability to explain things clearly and calmly to clients
- You are a true people person and have the ability to work with clients from diverse backgrounds in a courteous, professional and confidential manner
- You are dedicated to going above and beyond for our clients
- You are detail-oriented and observant
- You thrive under pressure and are able to think quickly on your feet
- Valid BC Class 5 driver's license and a clean abstract
- Authorization to work in Canada and a clean criminal record
- Experience in hospitality or emergency response is an asset
- Familiarity with Vancouver's westside neighbourhoods is an asset

**Why Join Provident?**
We offer competitive compensation, extended health benefits, and opportunities for career growth. This is a full-time, permanent position that includes a company vehicle for shifts, uniforms, and paid training.

**To Apply**
If this sounds like a great fit, please include a short cover letter that tells us:

- A bit about your background—especially your customer service experience
- Why you’re interested in the tech side of this role

Applications without a cover letter will not be considered.

We look forward to hearing from you.