Customer Experience Specialist, Federated
2 weeks ago
**What it’s like to be a Federated Customer Experience Specialist**
The Customer Experience Specialist is responsible for enhancing the overall experience for new and existing Federated customers. The Customer Experience Specialist will identify opportunities for improvement throughout the customer journey, conduct market trend research, and build an impactful and timely communications strategy. They will provide operational and project-based solutions as it relates to the customer experience.
**We want your talent**
**If you are great at**:
- Creating CRM enhancements and utilization
- Customer journey refinement
- Creating customer communication roadmaps
- Supporting the build out of the CRM and Net Promotor Score (NPS) system integration to trigger, track, analyze customer feedback.
**If you have**:
- Post secondary education and/or equivalent on the job experience.
- Bilingual French/English an asset.
- 3 years of relevant experience to this role, with knowledge of market research, project management and change management.
- Experience in analytics and drawing out customer insights.
**We really mean it when we say we put you first. Here are a few ways how**:
- Hybrid work you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
- We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
- We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
- We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
- NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
LI-AK1 #LI-Hybrid
**Qui nous sommes**
Nous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l’un des plus importants fournisseurs d’assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Les assurances Federated.
À la Federated, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.
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