Tailor

To help continue to promote the sustainable outdoor lifestyle, Fjällräven is **calling adventurous sewers and tailors **to join its dynamic and rapidly growing team.

Fjällräven tailors elevate our guest experience and provide our guests with meticulous alterations and professional customizations to our outdoor gear. The ideal fitter/sewer will be familiar with technical fabrics in addition to being motivated, results oriented, and committed to providing outstanding customer service. Experience working in a retail environment is preferred for this customer-facing position; you'll be expected to engage in guest interactions.

We see employee diversity as a guiding principle in our employment policy. This means promoting the diversity and heterogeneity of the individuals in the company in order to attain the highest possible productivity, creativity and efficiency.

**WHAT WE OFFER**

When you join us at Fjällräven, expect the following benefits:

- Financial wellness program, including financial coaching and loans
- Paid Time Off
- Full time employees: Opportunities for medical, dental, vision, critical illness, and accident insurance
- Product discounts and access to our outdoor events
- A sustainable product and operation

**WHAT YOU WILL DO**

**Team**
- Responsible for clear, thoughtful communication to the store team, Store Manager, and Lead Tailor.
- Work with the Lead Tailor to continually evolve operations
- Educate customers and employees on proper fit, shop procedures, and guidelines in a professional and customer service-oriented manner.
- Communicate with customers to understand what is required to be altered or repaired and determine how to ensure that their specifications are met
- Understand the extent and difficulty of each alteration or customization and provide cost estimates to the customer
- Attends/Participate in monthly Tailoring Calls.

**Operations**
- Tracks work in an Alterations Log with a detail-oriented mind and a commitment to documenting the different stages of progress accurately
- Participate in cash desk, POS operations, and cash handling
- Report issues to the Lead Tailor
- Work with the repairs team to support others as needed to turn projects around quickly and continually work with the team to evolve operations

**Community**
- Share skills and knowledge and work with a national team of talent.
- Support in the development and execution of repair workshops.
- Actively build and maintain a Fjällräven client base

**Product**
- Become an outdoor-equipment specialist and share your expertise with others in addition to performing and completing alterations/tailor fittings and repairs according to service standards.
- Work on perfecting your skills to master all alterations and customizations on every brand style
- Organize workload and complete items on time to meet or exceed productivity targets.

**Sustainability**
- Lead by example and demonstrate a deep knowledge and understanding for our sustainability initiatives: The Fjällräven Way, The Fjällräven Down Promise, Arctic Fox Initiative and Sustainable Wool.

**WHO YOU ARE**

**Top Traits and Values**
- You are passionate about people, product, being in nature, and sustainability.
- You grow through your successes and failures by being vulnerable, humble and by having a willingness to ask for help.
- You consider what your team and brand need by being open to feedback.
- You demonstrate a persistence and drive for results through consistency and stability.

**Requirements**:

- Hold an advanced level of experience in alterations/tailoring, mending and repairing in retail including:

- Able to hem pants
- Shorten sleeves
- Repair and patch garments
- Take-in and let out seams
- Being able to take accurate measurements
- Knowledge about safety and the proper use of all equipment in the shop, including:

- Industrial sewing machines
- Serge machine
- Cover-stitch machine
- Button-press machine
- A passion for the environment and a sustainable explorer of the outdoors.
- Strong communication with experience in customer service and selling.
- Ability to effectively and respectfully collaborate with diverse teams to create a positive customer experience and inclusive workplace environment for all.
- Comfortable with basic math and written English skills.