Clinical Office Assistant

**Job Title**:Clinical Office Assistant

**Status**:Full-Time, Permanent

**Work Location**: Surrey, Langley, Burnaby, and North Vancouver

**Salary Wage**: $45,000 to $50,000

**Days of Work**:Monday to Friday, primarily. With some evenings and weekends to support extended clinic hours and services.

iScope Concussion & Pain Clinic is a specialized treatment and assessment centre offering a range of services and treatments with several locations across Canada. Our clinics use a variety of diagnostic tools to identify the root cause of a patient’s pain. Our team of highly skilled Physicians and Allied Health Professionals work together and provide a personalized treatment plan so our patients can feel better sooner. We are committed to helping patients manage their pain effectively and improve their quality of life, in addition to a seamless and positive healthcare experience while providing a high standard of care.

**JOB SUMMARY**

We are seeking a dedicated and organized Clinic Office Assistant to join our team at iScope Concussion and Pain Clinics. As a Clinic Office Assistant, you will play a crucial role in providing essential administrative and operational support to the Clinic Manager and ensure the smooth functioning of our outpatient clinic. This role offers an exciting opportunity to contribute to the delivery of quality healthcare services in a dynamic and patient-centered environment.

**DUTIES AND RESPONSIBILITIES**:

- Processes referrals and assigning to appropriate waitlist folder (MVA, Non-MVA, General Neuro, Pain Clinic, etc.)
- Maintains incoming faxes related to patient prescription refills and imaging reports, clinical notes and record requests from law firms or other third-party stakeholders, referral updates and general inquiries from insurance companies.
- Creates all new Patient charts within the EMR systems once a referral has been received, this includes confidential information related to demographics, patient identification, family physician, and referring physician.
- Books new referrals with Care Coordinators and physicians.
- Completes acceptance letters for all referrals and provides timely updates to the referring physicians, hospitals, walk-in clinics, or other providers, of the status of the referral.
- Responsible for signing and faxing consultation notes to referring physicians, as well as following up on incomplete referral documents.
- Collaborates with other departments related to patient workflow and patient care coordination.
- Collaborates with the Clinic Manager for ordering stock and supplies for the clinic, including PPE, Botox and patient items that are approved by Insurance.
- Provides front desk coverage based on operational needs.

**EDUCATION, TRAINING, AND EXPERIENCE**:

- Minimum two (2) years experience.
- Medical Office Assistant Certificate
- Prior experience in a healthcare or medical office setting preferred.
- Proficiency in using electronic medical record (EMR) systems and Microsoft Office Suite.

**COMPETENCIES, SKILLS, AND ABILITIES**:

- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
- Compassionate and empathetic demeanor when interacting with patients and their families.
- Knowledge of medical terminology and insurance processes is an asset.
- Ability to work independently and as part of a team, demonstrating a strong work ethic.

iScope Concussion and Pain Clinics is committed to providing accommodation for people with disabilities. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.

iScope provides the necessary resources and support to ensure the health and safety of our employees. We encourage open communication regarding safety concerns and actively seek input from our team members to continually improve our safety measures.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care

Work Location: In person