Collections/bad Debt Admin

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.

Collections/Bad Debt Admin - One Year Contract

**Responsibilities**:

- Investigate, understand, analyze and adjust current and historic resident member accounts, ledgers, utility bills, legal fees, collection related documents and records.
- Process high volume of move outs and Statement of Accounts.
- Effectively communicate and resolve historic resident member concerns and questions - which includes contacting resident members with balances to collect on balance and/or set up repayment plans.
- Effectively process Bankruptcy and Debt Consolidation documents
- Act as a liaison between Boardwalk and 3rd party collection agencies and debt consolidation agencies
- Coordinating process service of legal documents and process serving documents when directed.
- Professional and successful representation of Boardwalk at hearings in tenancy related matters.
- Effectively liaise and advise sites and site leaders regarding defaults, bad debts and Residential Tenancies Act related matters

**Experience and Educational Requirements**:

- Post Secondary education required
- Strong knowledge of the Residential Tenancies Act required (exam may be administered to test knowledge).
- 3+ years of customer service experience with emphasis on strong conflict resolution abilities.

**Technical Requirements**:

- 3+ years of Microsoft Office experience, in particular Excel.
- Valid Driver’s License and Vehicle required

**Non-Technical Requirements**:

- Strong commitment to providing excellent customer service
- Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
- Exceptional problem-solving and decision-making capabilities
- Strong planning and organizational skills coupled with ability to multi-task and prioritize (excellent time-management skills)
- Ability to work independently (self-managed) and with other Associates in a team environment
- Ability to learn quickly, adapt to change and be flexible in nature
- Displays a high level of initiative and commitment to excellence
- Demonstrates a positive attitude, enthusiasm and assertiveness
- Ability to meet deadlines in sometimes high-stress situations

**Additional Details**:

- Vehicle required
- Valid driver license
- On call over time required

Interested applicants are invited to submit a cover letter and resume.
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Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life

Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.
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Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to dis