Permanent Full-time Computer Technician

19 hours ago

Lindsay, Canada Trillium Lakelands District School Board Full time

PERMANENT FULL-TIME COMPUTER TECHNICIAN
Located out of the
Lindsay Education Centre or the Haliburton Education Centre in Minden
Job #EXT OCT - 202 4 - 11 - 11 - 25
**Duties of the Position Include**:
Providing regular service desk functions, including taking service calls, troubleshooting, monitoring the solutions knowledge base and assisting others where appropriate.
Processing service desk requests; analyzing, evaluating, and investigating reported technical issues; prioritizing, assigning and routing requests; monitoring and tracking requests using the available service desk tools.
Analyzing, researching, implementing and recording solutions to technical problems.
Performing installation of new hardware, software and network solutions, and occasional testing of new hardware, documenting findings
Configuring, maintaining, upgrading, repairing and supporting existing technology;
Supporting hardware replacements, software upgrades, system re-configurations, and communicating with appropriate resources as required
Provide systems and network support including account maintenance, resource allocation, availability/performance monitoring and utilization monitoring;
Support special education software and equipment;
Maintain the highest standards of customer service; and
Perform other related duties as may be assigned.
**Qualifications Required**:
Two year College Diploma in a related Technology program;
Minimum 6 months of related technical experience;
Excellent oral, written, communication and public relations skills;
Proven ability to work as part of a team;
Ability to take direction and report progress with mínimal supervision;
Ability to work in a fast-paced environment and meet deadlines.
Working knowledge of M365/Windows 11;
Experience working in a networked environment;
Demonstrated hardware and software trouble-shooting skills;
Valid driver's license with use of own reliable vehicle.
**Assets**:
Knowledge and experience in MS SCCM and In Tune;
LAN / WAN/ Wireless technical support experience within a TCP/IP environment;
Knowledge and experience supporting Google Workspace for Education
Knowledge and experience supporting iOS and MacOS
Knowledge and experience working with and supporting Apple products through a device management system.
**Hours of Work**: 35 hours/ week, Monday to Friday 12 months per year
**Hourly Wage**: $2 8.01 p er hour (minimum) - $ 3 1.90 per hour (maximum)
**Point Band**: 10 (unionized Position)
This position includes a generous benefits and pension.
Applications outlining experience and qualifications should be forwarded by Friday November 15, 2024 by 4:00pm to the Human Resources Services Officer for Support Staff.
We would like to thank all respondents, however only those selected for an interview will be contacted.
Trillium Lakelands District School Board complies with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for a disability during any stage of the recruitment/hiring process, please contact the Human Resources Services Staffing Officer for the applicable employee group.

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