Branch Coordinator

_**Do you enjoy empowering others through Exceptional Service, Teamwork, and Operational Excellence?**_

The Role:
The Branch Coordinator is responsible for providing customer service in a friendly, courteous and timely fashion; and the daily administrative duties and operational support to the Sales department, ensuring the efficient management of sales activities and customer interactions. This individual must also maintain strong and positive working relationships and high level of communication with both internal team members and stakeholders, and customers.

Key Duties:

- Deliver exceptional customer service to clients and visitors, ensuring a friendly and professional experience.
- Manage daily administrative tasks to support branch operations, including answering calls, handling mail, and maintaining office supplies.
- Welcome walk-in customers, assess their needs, and direct them to the appropriate department.
- Maintain accurate sales orders, customer records, and transaction details using the Ormandy ERP system.
- Coordinate with service teams for product programming and installation as needed.
- Prepare sales orders, packing slips, and organize shipments or customer pickups.
- Process invoices, rental billings, and payment transactions efficiently.
- Support finance operations with weekly cash audits, bank deposits, and handling cheques and invoices.
- Respond to inquiries related to billing and order processing.
- Receive products, print bar code tags, and manage inventory storage.
- Initiate stock transfers and assist with inventory counts and spot checks.
- Complete required safety training (WHMIS, TDG) and follow company safety practices.
- Take on additional duties as needed to support team and organizational goals.

Qualifications:

- High School Diploma or equivalent required; post-secondary education in Business/Office Administration is preferred.
- Minimum of two (2) years of related experience in an administrative or sales support capacity in a front-desk or customer-facing role, demonstrating strong coordination and organizational skills.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Demonstrated ability to multi-task effectively in a fast-paced environment with mínimal supervision.
- Demonstrated flexibility and effectiveness with changing environments, tasks, responsibilities and people.
- Proficient with the Microsoft Office 365 Suite. Working knowledge of ERP and/or customer relationship management (CRM) software an asset.
- Must be a motivated self-starter, with a great attitude and abundance of energy.
- High level of integrity, confidentiality, and accountability.
- Valid driver’s license, able to drive, and own vehicle.
- Must have positive energy - celebrate success, be enthusiastic and choose a can-do attitude (#SuperHighFive)
- Necessary to love learning, be innovative and continuously improve (Curiosity)
- Empower others to be their best, step up and make it happen (People Power)
- Own your commitments and keep your promises, hold one another accountable (Ownership Thinking)

Why Choose Prairie Mobile:

- Competitive wage
- Comprehensive benefits including extended health, dental, vision and more
- Employee Retention Programs including Long Term Service Awards
- Employee Discounts
- RRSP Matching Program and Education Assistance Program
- Professional training and development
- Continuous support to succeed in your role
- Sponsorship for work authorization is not available for this position. It is the applicant's responsibility to ensure their legal authorization to work in the location to which they apply._
- Prairie Mobile Communications is an equal opportunity employer. We thank all applicants for their interest. Only those selected for interviews will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Red Deer, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Sales support: 2 years (preferred)
- In-person Customer Service: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person