24-193 Computer Support Specialist

**Computer Support Specialist**

**COMPETITION: #24-193**
**STATUS: Regular Full Time**
**DEPARTMENT: Information Technology**
**SALARY: $34.13 - $40.13 per hour**
**CLOSING: November 11, 2024**
- We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us_

**POSITION OVERVIEW**:
We're thrilled to announce a fantastic opportunity for a Computer Support Specialist to join our team. If you're passionate about technology and love helping others, this role is perfect for you

As a Computer Support Specialist, you'll be the friendly face of our organization, providing top-notch onsite computer support and problem-solving services to our amazing team. Your day-to-day will involve diving into software and hardware issues on workstations, laptops, and network systems, ensuring everything runs smoothly for our users.

But that's not all You'll also be responsible for:

- Installing and configuring software and hardware with ease.
- Provide orientation and training to users, making sure everyone feels confident and empowered.
- Develop and implement helpful user aides to streamline processes.
- Build strong relationships with both internal and external contacts.
- Perform essential systems maintenance to keep everything running smoothly.

We believe in giving our team members the freedom to shine, so while you'll have general supervision, you'll also have the opportunity to exercise your independent judgment and take action when needed. Plus, you'll be at the forefront of our commitment to exceptional customer experience, ensuring every interaction leaves a smile on our customers' faces.

We're all about creating a supportive and inclusive environment That's why we're looking for someone who can thrive under pressure and isn't afraid to shine in front of a crowd. If you're comfortable working within tight timelines and enjoy tackling tasks in front of large groups, then you'll fit right in with our team

**EDUCATION & EXPERIENCE**:
Completion of a two-year diploma course in computer sciences or related discipline at a technical institute or community college, plus sound related experience; or an equivalent combination of training and experience.

**KNOWLEDGE, SKILLS, & ABILITIES**:

- Sound knowledge of the functions of departments served and their requirements as applied to the work performed.
- Sound knowledge of communications and local area networks.
- Sound knowledge of problem definition and solution techniques applicable to work performed.
- Ability to investigate, document, assess and resolve software and hardware problems and to liaise with vendor representatives and superiors on the more complex problems.
- Ability to evaluate computer software and hardware and make recommendations regarding the acquisition and use of products.

**LICENSES & CERTIFICATES**:
Class 5 Driver's License for the Province of British Columbia.

**HOURS OF WORK**:
As per article 13:01 c of the Collective Agreement:
Seven (7) consecutive hours between 7:00 a.m. and 6:00 p.m. The standard work week consists of five (5) consecutive working days from Monday to Friday.

**ADDITIONAL INFORMATION**

**PROCESS TO OBTAIN RCMP ENHANCED CLEARANCE**:
RCMP Enhanced Clearance involves a thorough background check, which includes:

- Criminal record checks
- Credit checks
- Verification of employment history
- Reference checks
- Residency history (often covering a significant period, like 10 years)
- Polygraph testing (in some cases)
- Checks on associations or affiliations that could pose a security risk
- Security assessments for travel history and foreign contacts