Bdc Auto Sales Appointment Coordinator Required for

**BDC Auto Sales Appointment Coordinator required for Roadsport Chrysler**:

- Work in close partnership with Sales Consultants to provide qualified leads and detailed information on customer requirements
- Must have Chrysler Dealership experience
- Personally serving heavy outbound and inbound phone contacts.
- Following up with customers about their experience at Roadsport.
- Contacting customers to schedule sales appointments.
- Providing customers with positive sales experiences through excellent service and knowledgeable feedback.
- Forward sales escalations to appropriate management.
- Must be comfortable making 100+ outbound follow-up calls to our prospects daily.
- Working in a process-driven work environment.
- Maintains Customer Satisfaction Index (CSI) and Google ratings as set by the Fixed Operations Manager.
- Make outbound and reply to inbound leads (phone, internet) and direct them to the appropriate contact
- Develop a pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
- Work with the service/sales departments to develop sales strategies and techniques
- Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings
- Provide superior customer servicing and achieve the highest degree of customer satisfaction
- Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive attitude
- Work with Department Managers to keep abreast of new models, products, features, options and services offered by the dealership.
- This position will be expected to perform other duties as assigned by management.
- Roadsport reserves the right to modify this job description as business needs require

**The Qualifications**:

- Strong interpersonal, customer service and communication phone skills
- Possess strong organizational, follow-up and paper-flow handling skills.
- Quick thinker and learner with the ability to multitask.
- Positive, flexible and process-oriented.
- Self-motivated, enthusiastic and detail-oriented.
- Professional and confident attitude with strong time management skills.
- Previous call center experience (an asset but not required).
- Strong organizational skills and attention to detail are a must
- Previous administrative and paperwork a plus
- Professional appearance and work ethic
- Address customer complaints with respect, integrity, and poise; and when necessary, refer dissatisfied customers to the appropriate management for resolution
- Must follow Company safety policies and practices, and immediately, report any and all accidents to Management.
- Ability to read, and comprehend instructions and information.
- Maintaining a positive, can-do attitude with the ability to work both in a team setting & independently
- Basic skills with computer and other office machines (copier, credit card processing, telephone, adding machine, etc.)

**The Compensation**:

- Welcoming Culture
- Competitive Compensation, Employee Benefits and Company Pension Package
- A leadership team that trains and mentors its Employees to ensure success for new team members.
- Excellent training and development options
- Opportunities for Advancement
- Employee Discounts on Products and Services
- No Sunday or holiday work, more time for your family
- Great Team Members and a fun place to work

Pay: $43,824.12-$86,620.94 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to Relocate:

- Toronto, ON: Relocate before starting work (required)

Work Location: In person