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Budtender / Customer Service Representative

2 weeks ago

Merritt, Canada My Buddies Merritt Full time

**About My Buddies**

We are all about making the most of life's moments and having a good time while achieving professional success Our fast paced and enjoyable work environment is where we flourish. Having our staff enjoy working here while giving the best customer experience is what we pride ourselves on.

Our work environment includes:

- On-the-job training
- Lively atmosphere
- Safe work environment
- Relaxed atmosphere

**COVID Safety Measures**

We are currently seeking new team members to help service our customers in these unprecedented times. We are taking the necessary safety measures to ensure our employees and customers are offered a safe working environment and shopping experience.

**These measures include (but are not limited to)**:

- Regular cleaning and disinfecting protocols are mandatory and in place at all stores, with high-touch surfaces being cleaned on an ongoing basis throughout the day.
- Providing hand sanitizer to all stores, and gloves for any team member wanting to wear them.

**About the Role**

Based out of **Merritt, BC **we are looking for an experienced Customer Service Representatives that handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they will also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers and staff. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

**Address: Merritt, BC**

**Role and responsibilities include, but are not limited to**:
**Customer Offering**
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains, and consumption methods

**Day to Day Operations**
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock product regularly

**Regulatory Adherence**
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote My Buddies and BCLDB’s (British Columbia Liquor Distribution Branch) social responsibility programs
- Comply with My Buddies policies, standard operating procedures, and practices

**Experience and Qualifications**
- Minimum, 1-years of customer service experience
- Minimum, 1-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- Valid Selling it Right certification is preferred but not necessary
- Working knowledge of regulations as it pertains to selling cannabis in BC

**Personal Characteristics and Requirements**
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanor
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 19 years of age or older
- Must have reliable transportation to commute to/from work

**To Apply**

**Job Types**: Full-time, Part time, Permanent

**Benefits**:

- On-site parking
- Casual Dress
- Store discount
- Tips

**Experience**:

- Customer Service: 1 year (preferred)
- Retail and/or Hospitality: 1 year (preferred)
- Cannabis: 1 year (preferred)

**Education**:

- Secondary School (preferred)

**Location**:

- Merritt, BC

Part-time/Full Time hours: 5-40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Tips

**Job Types**: Permanent, Part-time, Full-time
Part-time hours: 5-25 per week

**Salary**: From $16.75 per hour

**Benefits**:

- Extended health care
- On-site parking
- Relocation assistance
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Merritt, BC V1K 1R9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer serv