Insurance Complaints Officer

6 days ago

Toronto, Canada TEEMA Full time

We are currently seeking a highly skilled and professional **Complaints Officer** to join our team and contribute to our commitment to consumer protection and fair industry practices.

**Position Summary**:
**Key Responsibilities**:

- Receive, review, and triage incoming complaints to determine jurisdiction and potential regulatory concerns.
- Assess and resolve lower-risk complaints where appropriate or escalate for investigation.
- Prepare documentation including complaint summaries, findings, and internal authorizations for investigative action.
- Maintain accurate and up-to-date records in case management systems.
- Prepare monthly statistical reports and assist with regulatory compliance tracking.
- Collaborate with compliance and legal teams as required.
- Identify opportunities for process and policy improvements.
- Stay up to date on changes in industry regulations, standards, and ethical expectations.

**Qualifications**:

- ** Education**: Degree or diploma in law, public administration, insurance, communications, business, or a related field.
- ** Experience**:

- 5-7 years in the insurance or regulatory sector
- Minimum of 3 years handling complaints, compliance issues, or complex client service matters.
- RIBO Certified
- ** Skills**:

- Outstanding communication skills (written and verbal).
- Strong analytical thinking and attention to detail.
- Ability to handle sensitive information with discretion and integrity.
- Proficiency in Microsoft Office, including SharePoint or similar document management systems.
- Comfortable working in a high-volume, deadline-driven environment.

**Preferred Attributes**:

- Experience in a regulated environment or with professional conduct investigations.
- Familiarity with administrative law, codes of conduct, or licensing frameworks.
- Ability to manage conflict with professionalism and impartiality.

stoney_creek

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