Customer Experience Coordinator

2 weeks ago


London, Canada Branded by Collins Full time

**Job Summary**

**Key Responsibilities**:
1. **Administrative Support**:

- Maintain and organize company files, reports, and documentation.
- Oversee office supplies and ensure timely replenishment.

2. **Customer Service**:

- Respond to customer inquiries and resolve issues promptly in store and electronically.
- Build and maintain strong client relationships.

3. **Operations and Logistics**:

- Coordinate shipments, track deliveries, and manage inventory.
- Conduct regular inventory audits and reconcile discrepancies.
- Receive storefront and online orders to complete production
- Operate embroidery machines to stitch logos, names, and designs onto uniforms and promotional apparel.
- Ensure accuracy and quality in placement, color matching, and stitching.
- Prepare garments by properly hooping and positioning materials.
- Troubleshoot machine issues and perform basic maintenance.
- Inspect finished products to meet company and customer quality standards.
- Keep workstations clean and organized.
- Assist with order tracking, packaging, and shipping.

4. **Team Collaboration**:

- Coordinate with various departments to streamline processes.
- Provide scheduling and general support for team members.

Pay: $17.82-$22.68 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Work Location: In person



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