Technical Implementation Manager- Toronto, On

**Job no**: 521009-B

**Brand**: Corporate Traveller

**Work type**: Full time, Hybrid

**Location**: Ontario

**Categories**: Operations & Professional Services, Information & Technology

**Technical Implementation Manager**

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

**About The Opportunity**

Corporate Traveler is a leading global business travel management company with substantial growth plans, looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.

We have an excellent opportunity for a Technical Implementation Manager to join our team. This role will support both the US and Canada and spearhead the implementation of our Online Booking platforms for our Corporate Brand, Corporate Traveler.

Here at Corporate Traveler, we still believe in people doing business with people. Our teams are the best in the business, providing clients with exceptional service and product knowledge within a supportive team-based environment. Technology plays an ever-increasing role in our industry; if being at the helm of travel industry technology excites you and you desire to be an expert in and educator to the business by providing **solutions**, then this job is for you

**Key Responsibilities**
- Lead/manage/audit online booking tool implementations from kick off to launch and provide post go live support
- Stay on top of new developments of our own technology and ever changing OBT functionality, updating the implementation process with the advances
- Analyze where there are opportunities for efficiencies to continuously improve the average time of site builds for our customers and design solutions to drive efficiencies and automate repeatable tasks
- Provide 3rd level support via our internal ticketing system to resolve issues regarding our internal profile management system and online booking tools
- Manage tickets and meet predetermined SLAs in line with KPIs
- Meet and exceed predetermined implementation timelines
- Contribute and participate in team calls

**Experience & Qualifications**
- Minimum 1 year configuring SAP **Concur** in a technical implementation or support role
- Basic understanding of Web Services and XML
- **Sabre GDS** experience/Amadeus/Travelport
- Ability to multi-task in a fast-paced customer-service focused environment
- Excellent verbal and written communication skills
- Strong technical, communication, presentation and customer support skills
- Organized, resourceful and autonomous
- Must be thorough and detail oriented
- Results driven
- Travel Industry knowledge

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- **Enjoy the freedom and flexibility** of a hybrid work structure that combines both remote and in-person work.
- **Have fun**:At the heart of everything we do at Flight Centre is a desire to have fun.
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Use your smarts**:Our people use their quick thinking, expertise, and tenacity to always figure things out.
- **Love for travel**:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- **Personal connections**:We are a big business founded on personal relationships.
- **Diversity, Equity & Inclusion**:

- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Ge