Quality Assurance Technician

**About us**

Naturo Aid Pharmaceutical Inc. is a manufacturer of an in-house brand that focuses on providing clinically relevant Natural Health Products for licensed health care practitioners, such as Naturopathic Doctors and Functional Medical Doctors. Founded in 1998, Naturo Aid has provided hundreds of quality dietary supplements, vitamins, herbal products formulated and tested to meet the demands of the nutraceutical market and customers all over the world.

We are looking for a **Quality Assurance Specialist** with strong motivation to learn and great attention to detail to join our team.

**Duties & Responsibilities**
- Help achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and clients’ standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
- Help develop and maintain a Quality Management System in accordance with domestic and international regulatory requirements for natural health products/dietary supplements (i.e. US FDA & Health Canada)
- Manage the compilation and issuance of Production batch records.
- Manage Quality Control related activities regarding all in-process checks, deviations, RM release, and finished product release. Ensure that products conform to specifications and regulatory requirements.
- Review Production batch records and summarize any deviations or adjustments made during the production.
- Help review, approve or reject all formulations, procedures, specifications, test methods, raw materials, packaging materials, and finished products, including products manufactured at foreign sites, based on conformance / non-conformance to respective specifications that affect the purity, quality, and composition of each product.
- Help with complaint handling, corrective and preventive actions, internal audit program, supplier quality assurance, product inspection and release, equipment calibration & maintenance, and control of nonconforming material.
- Help maintain and improve product quality by completing product and company system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop a new product, and manufacturing and training methods.
- Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
- Approve Raw Material Specifications before purchase. Develop Finished Product Specifications for existing & New Products.
- Prepare a Certificate of Analysis for all clients.
- Help maintain the Master formulations, Change Control, and history records. Develop & make a master formula for all new products. Identify and analyze issues related to in-process manufacturing and resolve them.
- Help review & maintain Production Orders and all related documents.
- Complaint handling: record all details about the complaint and prepare a complete investigation report, corresponding to the client till it’s resolved.
- Communicating with clients and 3rd party laboratories for technical matters. Ensure that the contract laboratories are capable of performing all of the tasks and responsibilities assigned to them.
- Review and verify test protocols, COA’s received from the third-party laboratory. Investigate OOS results received from the laboratory and find solutions.
- Assist in communication with and information provision to the regulatory parties (i.e. Health Canada, FDA) on all quality-related affairs.

**Qualifications**
- Minimum BSc. in Chemistry, Biology, Biochemistry, Pharmacology, or Food Science obtained by a recognized University.
- Strong motivation to learn. Experience in Natural Health Supplements/pharmaceuticals manufacturing is a strong asset.
- Understanding of quality systems, such as ISO 9000, GMP, FSSC 22000, HACCP training certification.
- Flexible and able to operate in a fast-paced environment.
- Excellent numerical skills and understanding of data analysis/statistical methods.
- Good knowledge of MS Office.
- Great attention to detail and a result-driven approach.
- Excellent organizational ability.
- Fluent in Mandarin is a strong asset.

**Salary**: Based on experience.
**Job Location**: Maple Ridge, BC
**Job type**: Full-time permanent

**Benefits**: After the probationary period

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- QA/QC: 1 year (preferred)