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Night Auditor

3 weeks ago

Woodstock, Canada Holiday Inn Express Full time

Duties and responsibilities:

- Receives and records guest payments. Reconciles all departments.
- Prepares revenue report remembering to include all day rates.
- Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
- Prepares revenue report remembering to include all day rates.
- Completes reports showing any adjustments for errors with full explanation.
- High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. Folio balances over $300 if the property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level.
- Prepare and have ready by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.
- Assigns rooms in a courteous and efficient manner to all incoming guests.
- Maintains the daily walk-in reservation count sheet.
- Pays special attention to the phone and follows the basic rules of courtesy.
- Records and makes all wake-up calls properly.
- Provides information to guests in a courteous manner.
- Must have complete knowledge of policies and procedures to be followed in emergency situations.
- Completes the night audit by change of shift. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
- Handles all internal control items as hotel policies and procedures dictate.
- Sees that all reports and vouchers required are in the General Manager's mailbox for review and approval. Completes daily inventory in hotel gift shop.
- Setup breakfast based upon previous night’s occupancy and ensures occupancy information is conveyed to breakfast attendant where applicable.
- Ensures all Holiday Inn Express standards are adhered to.
Education Requirement: Secondary School Diploma

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Night shift
**Experience**:

- Customer service: 1 year (preferred)