Retail Store Manager

Who we are? Big Box Outlet Store has been a Canadian family-owned business since 1985. The core of our brand is to make everyday life more affordable, and we remain true to our roots. We are experts at finding brand name items through our reverse logistics and other purchasing channels, in order to sell quality products to customers at heavily discounted prices.

**Position Overview**

As a **Retail Store Manager**, your primary objective is to oversee the daily operations of a BBOS retail store, ensuring efficient management, excellent customer service, and profitability.

You will play an integral part as a member of the BBOS team and will get an opportunity to stretch your capabilities by getting involved in multiple activities and tasks. If you love to learn and grow your career, this is the place you are looking for.

**Why should you join our team?**
- Plenty of opportunity to learn and grow your career while developing your skills as a leader.
- Fun working environment and family-style workplace.
- We are a growing business and with aspirations to become a national brand.
- Being able to make a difference by sharing your thoughts and experience through active participation in weekly meetings with leadership team.
- On-site free parking space (In selected locations).
- Extended Health & Dental benefit.
- Paid vacation
- Employer Gym membership contribution.
- Competitive salary package with performance-based bonus.
- Employee’s discount on in-store purchases.

**Why you will be a good fit for this role?**
- At least 5 years hands-on experience in the retail industry.
- Passionate about customer service and act as role model for your team.
- Has a proven track of meeting and exceeding the sales budget while controlling your expenses.
- Exceptional communication skills and can connect easily colleagues and customers.
- You can juggle tasks You’re an expert at mastering time, tasks, and priorities in a dynamic environment.
- A problem solver with exceptional analytical skills and a proven ability to maintain calm under pressure.
- Experience in hiring, onboarding, training, developing, coaching, and disciplining to dismissal.
- Proficient in Microsoft Word and Excel
- Professional certifications including First Aid are an asset.

**Key responsibilities**:

- **Leading Customer Experience**
- Ensure that we provide exceptional customer service at your store.
- Handle any customer complaint or concern in a professional manner while earning customer trust.
- Create a true Customer-centric environment in your store by going the extra mile to satisfy your customers.
- Ensure that you have the right customer service culture in your store by continuously training and coaching your team.
- **Leading your team**
- Manage staff performance proactively and in accordance with company guidelines.
- Provide great training and development experience to your team.
- Lead by example on all store duties and offer coaching whenever needed to improve team performance.
- Train employees to put merchandise on the sales floor in a clean, safe, and appealing manner.
- Delegate tasks and follow up with team members consistently.
- Consistently ensure staff complete their tasks in a timely manner.
- Ensure consistent flow of communication between all team members.
- Ensure a fair and professional hiring, review, and termination process at your store.
- **Leading your business**
- Create a solid plan for successful operations execution to achieve your store’ sales budget and re-evaluate as necessary.
- Actively manage your controllable costs and ensure your store meets all budgetary requirements.
- Work on creative ideas to improve sales, eliminate or reduce costs and improve productivity for the store’s operational and financial goals.
- Ensure total compliance with all federal, provincial, and local laws and regulations in the store.

Pay: $63,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Store discount

**Experience**:

- Retail management: 3 years (required)
- Leadership: 3 years (required)

**Location**:

- Mission, BC V2V 1G5 (required)

Work Location: In person