Store Operations Manager

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

What you’ll do

Customer Service:

- Ensure a high level of customer service by delivering the Five Star Solution customer service model
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
- Support the customer experience through timely processing and movement of inventory to the salesfloor
- Execute and maintain inventory accuracy processes and initiatives

Operations:

- Implement, communicate and ensure compliance with all operating procedures, processes and policies
- Deliver performance metrics, process improvement and Lean techniques (how, when, who)
- Lead store inventory movement teams and support accuracy
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
- Assumes responsibility for operations of the store

Training:

- Coach and develop store team, through setting expectations, communication, coaching, feedback and ongoing support
- Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
- Communicates in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions.
- Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
- Facilitate and lead team meetings.
- Coaches team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.
- Maintaining a positive work environment for staff.

Leadership:

- Acts a brand ambassador, promoting our stores, programs, brands, and people internally and externally
- Effectively problem solve, delegate and follow-up on tasks assigned to team Members
- Follows the disciplinary process consistently and impartially.
- Validate schedules for department and monitor payroll daily to ensure payroll plans are met
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)
- Develop and maintain a positive work environment for staff
- Complete opening and closing duties as part of manager on duty responsibilities

Deliverables
- Achieves sales goals and store order fulfillment metrics
- Delivers on Triangle loyalty program targets
- Shrink at or below target
- Payroll managed to plan
- Expenses managed to plan

What you bring
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Proven ability to build and manage a daily game plan for the store
- Exceptional communication skills
- Excellent organizational skills
- Superior training and mentoring skills
- Experience in an operational management role
- 3-5 years retail required
- High energy, enthusiasm and a drive to succeed
- Fundamental computer skills an asset

At Sport Chek, we pride ourselves on having our jobs be an extension of our lifestyle, with a flexible schedule of work and play. Sport Chek is Canada’s largest active lifestyle retailer, with over 150 stores from coast to coast.

LI-LK1
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of _Canada’s Best Managed Companies _. _
- To learn more about this team and the Canadian Tire family of companies follow us on _LinkedIn _. _