Field Service Supervisor

7 days ago

Georgetown, Canada EFCO Corp. Full time

We believe in rising to a challenge, creating a vision, and providing a solution. We believe in dedication, hard work, and a job well done. We believe in superior service, strong relationships and building lasting impressions. Who are we? We are EFCO.

At EFCO, we believe in helping those responsible for the construction of the world's concrete structures with a safe, reliable, and cost efficient concrete formwork solution. We do this by engineering, designing, manufacturing, supplying and field servicing forming and shoring products for concrete construction. Our Core Values represent the manner in which we expect to do business with our customers and interact with those people around us in the business community. At EFCO, our core values are at the very heart of who we are and what we believe. Quality. Innovation. Integrity. Super Service. These 4 Core Values describe very high standards of professional behavior that all EFCO employees must seek to achieve.

**DUTIES**
- Assists with the erection of forming equipment on job site. Handles irregularities as needed and consistently reviews and ensures product safety guidelines are met. Helps customers with cycling procedures of formwork. Completes a fact sheet for every job site visited.
- Identifies best solution for customer, working with district and corporate personnel. Acts as a troubleshooter, recognizing potential problems and coaches customers as needed.
- Completes field service scheduling requirements. Reviews blueprints and pre-plans for best practices. Counts equipment ensuring mistakes are caught, works with sales and engineering staff to determine needs.
- Works as sales partner with Territory Manager to create customer solutions prior to the sale by demonstrating initial cycling of forms with contractors.
- Delivers a minimum of two safety toolbox meetings on customer job-site per month.
- Performs other job-related duties and special projects as required.

**QUALIFICATIONS**
- Successful Field Supervisors have had form carpentry, foreman, superintendent, construction management and other construction profession backgrounds. Hands on experience with concrete forms a must. Experience with EFCO forms is a plus
- High school diploma or equivalent, plus minimum 5 years foreman or superintendent experience or Bachelor's of Engineering degree.
- Carpenter union member helpful.
- Blueprint reading required.
- Excellent communication, decision making and leadership skills required.
- Must be a creative thinker, motivated with the ability to resolve problems quickly.
- Needs to have a passion for construction and consistently demonstrate a positive attitude.
- Demonstrates the ability to answer technical questions. Must be able to perform high levels of customer service while enduring full satisfaction when equipment is delivered.

**Physical requirements**
- Position includes constant climbing and maneuvering around objects including working above head.
- Must be able to lift, push and pull up to 50 lbs. Extensive travel (2-4 nights per week).

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