Network Support Specialist

Overview:
A Network Support Specialist is responsible for supporting the data network at the University of Waterloo, its underlying infrastructure and working with clients to resolve issues. Each person participates in a wide range of activities to ensure a robust data network and a quality client experience. People in this position should be familiar with working with network equipment command line interfaces and various vendor monitoring platforms.

**Responsibilities**:

- Participating in the on-call rotation
- Frequent configuration via CLI in the data center/distribution/core/access layers of the network (all routing and switching)
- Reviewing of syslog’s in CLI environments and vendor monitoring software platforms
- Executing network ‘move/add/change’ work on the data center and core network equipment
- Executing network ‘move/add/change’ requests for clients
- Planning and executing projects to deploy new buildings or upgrade equipment (design/configuration/deployment)
- Telecom Room maintenance (patching, consolidation, cleanup)
- Participating in wireless deployments including wireless design, controller/ap configuration, network preparation, mounting of wireless access points, and surveying
- Deploying and supporting network monitoring and management software
- UPS maintenance (battery changing, configuring monitoring) and replacement
- Creating, updating, and maintaining documentation
- Configuring equipment following standard templates, updating templates appropriately
- Install, replace, or remove routing, switching, wireless, IPAM equipment
- Advanced level troubleshooting of wired and wireless network issues as reported by clients or monitoring software
- Lead junior staff and co-ordinate with other teams on large projects
- IP address management including host registrations, DHCP and DNS configurations
- Managing and supporting network authentication and authorization servers
- Completing job tasks assigned through the ticketing system
- Proactively monitor for potential network issues and make recommendations for remediation and improvement
- Review alerts in network monitoring software and resolve/escalate appropriately
- Perform RMA of failed products
- Create and modify scripts uses to perform configuration and monitoring tasks
- Following university standards and best practices

Qualifications:

- College/University degree or equivalent combination of education and/or experience
- CCNA certificate or higher preferred
- 5 or more years’ experience in a network support role with at least 2 years in an advanced role
- 5 or more years’ experience with Cisco (or equivalent) switches and routers
- Experience supporting a cisco ISE authentication server is advantageous
- Experience supporting a solid server from efficient IP is advantageous
- Experience participating in an on-call rotation
- Experience managing network projects/migrations
- Ability to work independently and as a team
- Must be able to lift and carry (up-to 50lbs), work at a desk, in a telecom room, and on a ladder
- Must have a valid G driver’s license
- Knowledge of UW campus is an asset
- Must be willing to undergo a Government of Canada Security Screening and be able to obtain a Reliability Status to access Protected B data.

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.