Member Service Representative

2 weeks ago

Surrey, Canada BCAA Full time

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Member Service Representative for our Surrey Service Location. This Temporary Full time assignment will end late August or early September.

As a Member Service Representative, your part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow.

Who you are:
- You’re passionate about delivering exceptional Member experiences.- You have excellent verbal and written communication skills.- You’re an analytical thinker with sound judgment and decision-making skills.- A fast-paced environment with shifting priorities is no problem for you.

What you’ll do:
- Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience.-
- Enhances Member value by promoting BCAA Membership, products and services- Process payments and documents.

What you bring:
- Completion of Grade 12.- At least two years’ experience in customer service, preferably in insurance or hospitality.- Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook).- Bonus qualifications- CAIB certification or knowledge of ICBC systems.- Ability to speak other languages aside from English.
- The hourly rate range for this position _is $_20.62_ to_ $2_5.77_ _and is _determined_ via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position _is_ eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%._ What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.- Career and personal development to help you grow and reach your goals.- Incentives that recognize team and individual sales and performance.- Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.- A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
- for permanent employees

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