Manager, 55+ Recreation, Accessibility and Diversity

**Open Date**
- Oct 01 2024 - 09:48:00 AM**Close Date**
- Oct 22 2024 - 11:59:00 PM**Position Title**
- Manager, 55+ Recreation, Accessibility and Diversity**Posting Type**
- Full-time**Posting Status**
- Active**Position Length**
- Permanent**Department Group**
- Recreation**Hours per Week**
- 35**Department**
- Community Services**Openings**
- 1**Education**
- Bachelor's Degree**Experience**
- 5 years**Competition**
- 24-M026-205**Salary Range**
- $126,947 to $144,258 per annum (Pay Grade 10).**Description**:
Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

**Manager, 55+ Recreation, Accessibility and Diversity**:
What You Will Get To Do

Reporting to the Director, Recreation, the Manager, 55+ Recreation, Accessibility and Diversity is responsible for the leadership and strategic oversight of 55+ recreation programming, accessibility initiatives and legislative compliance and community diversity initiatives.

This position provides direct leadership, coaching and performance management to a team of six (6) full-staff, one (1) part-time staff, as well as indirect supervision of 50 contract instructors and 150 volunteers. This position also oversees staff support of 3 Committees of Council: The 55+ Recreation Advisory Committee, the Diversity and Inclusion Advisory Committee and the Accessibility Advisory Committee.

With a large variety of services, this position is responsible for making key connections in the community and with the public and often entails working with Council at community functions. This position is responsible for developing and maintaining customer relationships with vendors, community groups, governing bodies, as well as the overall membership/client base.

The position is required to write, implement and report on a variety of grants in partnership with the Provincial and Federal government on a regular basis as well as the responsibility of securing and working with local businesses for event sponsorships each year.

**Duties for this role include, but are not limited to**:

- Strategic oversight of the daily operation and of 55+ Recreation programs and services across the Town of Whitby.
- Work collaboratively with the Diversity and Inclusion Advisory Committee to develop and implement a variety of Community Diversity initiatives.
- Work collaboratively with the Accessibility Coordinator and key departmental representatives to implement Accessibility initiatives, training and ensure corporate compliance with legislation.
- Recruiting, onboarding and managing performance and conduct of employees in accordance with Town of Whitby policies, procedures, and any other relevant regulatory requirements.
- Ability to lead a staff team, with experience in the following areas:

- setting priorities, meeting deadlines and managing work demands
- building a cohesive and motivated staff team and develop, promote and maintain external partnerships
- align departmental programs/services with corporate goals objectives and initiatives
- allocate budget, time and human resources to support the achievement of section, division and corporate objectives
- promote a culture of respect for and responsiveness to internal and external customers, volunteers, committees and stakeholders
- Develop, implement and maintain policies and procedures related to 55+ Recreation, Accessibility and Community Diversity outreach.
- Research, identify and negotiate new opportunities and alternate funding sources for 55+ and Community Diversity programs, including grants and sponsorships.
- Monitor the efficiency and effectiveness of service delivery and customer service within the portfolio and identify opportunities for improvement.
- Manage staff adherence to safety rules, regulations, and procedures. Ensure that all staff are trained in relevant customer service and safety procedures and that staff maintain current certifications as required to meet job requirements.
- Performs other duties as required, in keeping with the requirements of the position.

Who You Are

You are passionate about customer service and know how to develop and support a team, ensuring delivery of a ‘wow factor’ with every customer interaction. You believe in practices and procedures that provide a consistent guest experience while recognizing the uniqueness in each situation. You are organized, detail-oriented, and able to juggle multiple priorities and tasks at the same time.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You know you best, including the tasks you do better when working virtually versus on-site. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn to skills, and explore new ways to c