Caseworker

Looking for a rewarding career change? Join our team

The District of Thunder Bay Social Services Administration Board (TBDSSAB) is the service system manager for Child Care and Early Years Programs, Community Housing and Homelessness Prevention Initiatives, and manages the delivery of Ontario Works for the District of Thunder Bay. TBDSSAB's vision is to provide quality services within the context of a commitment to social justice and recognition of people’s potential to achieve self-sufficiency.

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Under the general supervision of the Supervisor, Social Assistance Programs, the Caseworker performs case work duties to determine eligibility for Ontario Works Programs and responds to requests for, and initiates counsel in, other Social Welfare matters relating to client self-sufficiency.

**MAJOR RESPONSIBILITIES**:
1. Performs duties related to the collection and verification of information required to determine initial and ongoing eligibility for income maintenance programs.

2. Transposes personal and financial information to electronic data to initiate, vary or determine payments to applicants/recipients.

3. Performs all case maintenance duties, including providing advice and direction to clients, to ensure continued eligibility, and maintains case records.

4. Works as a team member providing backup support for other income maintenance staff as required.

5. Works as a member of an extended team, together with administrative support staff, in order to provide manual issuance of assistance and other benefits and to ensure the retrieval of reimbursements and excess payments.

6. Provides counsel to clients in resolving social needs and provides direction to other appropriate community resources.

7. Keeps updated on Ontario Works legislations and participates in mandatory staff training and development sessions.

8. Participates in orientating new team members.

9. Responds to crisis situations and participates where team intervention is required to assure the safety of other staff and clientele.

10. Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**
- Community college diploma in social work; or degree or diploma in a related social work program; or specific academic training in social work, which is obtained from a community college or a university.
- Sufficient years of experience as a social worker equal to four (4) years.

**Skills/Abilities**
- Ability to work with micro and terminal computer systems is required.
- Must possess strong interpersonal skills and demonstrate an ability to meet, counsel and work with a diverse and challenging clientele.

**CONDITIONS OF EMPLOYMENT**:

- The use of a vehicle is required.
- Must undergo a successful police records check, Type II.

**HOW TO APPLY**:
Human Resources

The District of Thunder Bay Social Services Administration Board

231 May Street South

Thunder Bay, Ontario, P7E 1B5 | Fax: (807) 345-2466

Applicants currently employed by the TBDSSAB must complete the Internal Application Form. **All other applicants must complete the TBDSSAB External Application Form.**

**ADDITIONAL INFORMATION**:

- Applications received for this position will not be acknowledged unless you are being notified of an interview.
- Reasonable accommodations are available upon request for all parts of the recruitment process.

**Job Types**: Full-time, Permanent

Pay: $31.85-$38.99 per hour

Expected hours: 35 per week

Work Location: In person

Application deadline: 2025-08-22