Event Shift Lead

Halifax, NS
Hospitality and Food Service
Experienced
Full-time
**THE ORGANIZATION**:
At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.
Designed to meet the needs of multiple events, Nova Scotia's Halifax Convention Centre offers over 120,000 square feet of flexible event space in the heart of downtown. The Halifax Convention Centre is part of the Nova Centre, a million-square-foot, mixed-use development that includes a hotel, office towers, and retail space. It is the largest integrated development project in the province's history.
The Scotiabank Centre, managed by Events East Group, is the largest multipurpose facility in Atlantic Canada, serving as the region's premier venue for major entertainment and sporting events and the nucleus of major event activity in Nova Scotia. Having hosted the world's top performers, homegrown talent, best in class athletes and many performers in between, Scotiabank Centre has been a source for community vibrancy and pride for over 45 years. With a seating capacity of more than 10,000 and the versatility to accommodate a range of events, Scotiabank Centre hosts close to 500,000 attendees each year and is home to the Halifax Mooseheads, Halifax Thunderbirds Lacrosse and the Royal Nova Scotia International Tattoo.
**THE POSITION**:
Reporting to the Guest Experience Manager, the Event Shift Lead (ESL) is scheduled during events and is responsible for on-site oversight of the Guest Experience Team members (Event Attendants, Guest Experience Associates, Premium Seating Associates) at Scotiabank Centre and Halifax Convention Centre. The Shift Lead is responsible for consistent delivery of products and services while on shift, during events.
The role of Event Shift Lead is part-time, and scheduling is event-based. During times of lower event activity, ESLs will have the opportunity to be scheduled as Event Attendants, Guest Experience Associates, and Premium Seating Associates at the prevailing rates for those roles.
**THE DUTIES AND RESPONSIBILITIES**:
**Operations**:
Provide floor supervision of the team when scheduled for a shift in this role.
Support the day-to-day execution of events to manage people movement and support wayfinding.
Delegate, manage and assign breaks to team members, ensuring adequate coverage; redeploy associates as required to ensure efficient use of resources and covering positions as needed.
Provide clarification to team members as required to ensure performance is aligned with event needs and organizational standards and expectations.
Act as team liaison and engage with other operational departments and the Event Manager as needed, while on shift, including the escalation of event-related issues and concerns.
Work in collaboration with the Building Services Manager, while on shift, to ensure areas remain clean, tidy and free of obstacles.
Address the needs of diverse staff guests in sensitive and confidential situations.
Engage professionally with guests, dignitaries and VIPs in challenging social interactions.
Retain and use event information to assist guests.
**Administration**:
Complete incident reports as necessary.
Complete end of shift reports and submit them to management.
Retain relevant knowledge of current and upcoming events at both of our venues.
**Leadership**:
Fulfill duties in the event of emergency responses when necessary; be knowledgeable of Events East's Emergency Procedures at both venues.
Update management on shift/floor issues, the status of team members, and performance concerns, escalating serious issues immediately, as required.
Lead by example to promote departmental and organizational values and standards within the team.
Demonstrate and promote respect in the workplace on each shift.
Act as a role model for all employees by following Events East policies, procedures and values.
**Training & Development**:
Assist in the training and onboarding of new staff.
Provide in-the-moment performance coaching and feedback to team members, ensuring that feedback provided to the associate is recorded and given to the Manager.
**Health & Safety**:
Report all safety hazards to the direct supervisor as soon as is reasonably possible. Take action to correct the safety hazard if possible and reasonable.
Report all incidents and near misses to the direct supervisor as soon as is reasonably possible. Participate fully in the incident and near miss investigation procedure.
Create, promote, and follow all departmental standards and guidelines, job procedures, and equipment operation protocols to continuously ensure the safety of oneself, team members, and clients.
Wear, use, and e