IT Service Specialist
2 weeks ago
Overview:
**Responsibilities**:
- Provides the single point of contact for all system users for IT related issues
- Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
- Ensures that IT policies, procedures, and standards are followed
- Coordinates with vendors when needed for service on defective devices
- Works with other IT staff to assist in the development of fixes and improvements
- Ensures that inbound support calls are answered live and resolved
- Ensures that all inbound support tickets are resolved in a timely manner and categorized
- Configures, installs, optimizes and retires IT Assets
- Provides technical expertise, and works to ensure that the company’s use of technology supports its business goals
Qualifications:
- College Degree or equivalent
- Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
- Minimum 2 years working experience in a Service Desk or technical support function
- Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
- Experience administrating with the following technologies: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
- Excellent time management and organizational skills
- Excellent written and verbal communication skills
- Highly self-motivated, proactive, and results driven
- Comfortable working in a fast-paced environment
- Experience working with retail environments a plus
- Ability to lift 25 lb boxes
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