Customer Service

5 days ago

London, Canada Georgian Bay Fire and Safety Ltd. Full time

Georgian Bay Fire & Safety Ltd., one of the largest independent Life Safety & Property Protection companies in Canada, is seeking an additional member for our growing team. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are protecting people and property every day. In business since 1969, we are a well-respected organization with a focus on customer service, with offices across the province and a single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house. We continue to attract great staff and clients, and that continued growth offers excellent opportunities for our exceptional team.

The primary focus of this position is to serve our customers while working to ensure technicians are scheduled as efficiently as possible. Our Customer Service Group (CSG) handles inquiries and scheduling for all seven of our offices located throughout Ontario.

**Customer Service - Scheduler Responsibilities**:

- Schedule routine service work to achieve maximum efficiency
- Schedule emergency service calls
- Assist service technicians with site information
- Address customer service inquiries and concerns in a professional manner
- Pre-appointment contacting of customers to confirm appointment, terms etc.
- Address incoming customer inquiries
- First call resolution
- Answering incoming calls

**Customer Service - Scheduler Requirements**:

- Self-motivated
- Excellent analytical, Communications and Interpersonal skills.
- Detail orientated.
- Ability to work in a fast-paced environment

Georgian Bay offers a competitive compensation and benefits program.

Remuneration is based on level and experience and includes shared medical & dental coverage, tuition reimbursement, business mileage reimbursement, and more.

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