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**About us** Sawmill Structures is a leader in the tiny log cabin kit space. Our easy to assemble tiny log cabin kits are sold all over Canada and can be used as Backyard Bunkies, Studios, Offices or anything else our clients want or need. We offer many sizes and designs and have been featured on various TV shows and such as Cottage Life, Scott's Vacation House Rules and "Life under Renovation" **Customer Service/Sales Manager** As a Customer Service/Sales Manager, you will be responsible for providing exceptional customer service, driving sales, handling sales strategies and resolving escalated issues. Your role will focus on enhancing customer experiences. **Key Responsibilities**: - **Product Knowledge**: Develop in-depth knowledge of our company’s products or services to effectively educate customers. - **Problem Resolution**:Handle customer complaints or concerns by investigating issues, providing solutions, and ensuring customer satisfaction. - **Order Processing**:Assist customers with placing orders, tracking shipments, and if necessary processing refunds. - **Communication**:Collaborate with other team members to resolve issues and ensure a seamless customer experience. - **Feedback**:Gather and provide feedback regarding customer preferences and areas for improvement. - **Strategy Development**:Develop and implement sales strategies to drive revenue growth, meet company objectives and streamline processes **Requirements**: - Strong Communication and interpersonal skills. - Ability to actively listen and analyze customer needs to provide effective solutions. - Previous experience in customer service is advantageous. - Detail-oriented with strong organizational skills. **Salary**: $27.00-$45.00 per hour **Benefits**: - Paid time off Schedule: - Monday to Friday - Weekends as needed **Education**: - Bachelor's Degree (preferred) **Experience**: - Customer Service: 5 years (preferred) Work Location: Hybrid remote in Brampton, ON L6T 5K1