Regional Account Manager

**Why Join iQ?**

We’re a winning team driven by collaboration, innovation, and success. At iQ Offices, we believe in working hard, having fun, and celebrating the journey together. Here’s how we support our team:

- **Comprehensive Benefits**:Protect yourself with a benefits package that covers health and medical expenses.
- **Health Spending Account**:Cover health and wellness expenses beyond traditional benefits.
- **Employee and Family Assistance Program**:Access confidential support for personal, financial, and mental health challenges.
- **Flexible Paid Time Off**:Enjoy the freedom to take time off as needed with our flexible paid time off policy.
- **Professional Development Funds and Resources**:Advance your career with funds and resources for professional development opportunities**.**
- **Perks**:Savour complimentary tea, coffee, and snacks in our stylish spaces.
- **Vibrant Team Culture**:Collaborate with bright, talented colleagues who inspire and motivate.

**Job Overview**

Reporting to the Director, Sales & Marketing and working closely with the Director, Business Development, the Regional Account Manager (RAM) - Montreal & Ottawa is responsible for driving revenue growth and retention across iQ Offices’ Montreal and Ottawa portfolios. This role combines full-cycle sales, broker relationship management, and member retention strategies to meet annual occupancy goals.

The RAM will actively manage inbound leads, maintain a strong pipeline, convert prospects into members, and foster long-term relationships with brokers and existing members. Success in this role requires a proactive, relationship-driven professional with strong sales acumen, organizational excellence, and a customer-first mindset. You will also work closely with the Sales Administrator to ensure efficiency in lead management, CRM hygiene, and sales operations.

This role requires regular weekday on-site presence at iQ Offices, which may include being on-site up to 5 days per week to engage directly with prospects, brokers, and members.

**Key Responsibilities (Including but not limited to)**

**Sales & Pipeline Management**
- Manage the full sales cycle, from qualifying leads to closing deals, including deal negotiation and proposing unique closing strategies, ensuring strong conversion rates.
- Maintain an active, accurate pipeline across all deal types, leveraging HubSpot for real-time updates.
- Participate in outbound prospecting, broker outreach, networking, and regional initiatives to generate new opportunities.

**Relationship Management**
- Cultivate strong relationships with brokers, activating new partnerships and participating in presentations and initiatives.
- Conduct tours for prospective members and ensure a seamless onboarding process in collaboration with the Community team.
- Build ongoing relationships with members to support retention, renewals, and upselling.
- Work closely with colleagues across regions to share strategies and align on revenue goals.

**Collaboration & Administration**
- Partner with the Director of Business Development on broker engagement and market opportunities.
- Work with Community teams to ensure a smooth handoff for onboarding and account management.
- Prepare agreements and manage all contract processes, including billing handoffs and availability tracking.
- Collaborate with the Sales Administrator to ensure CRM data accuracy, timely follow-up on leads, and smooth processing of agreements.
- Contribute to sales strategy, team resources, and continuous improvement initiatives.
- Attend weekly meetings to review pipeline progress, share updates, and identify opportunities.

**Skills & Qualifications**
- Bilingual proficiency (English and French) is required.
- Minimum 2+ years of B2B sales, account management, or business development experience, with a proven track record of meeting or exceeding targets.
- Experience in coworking, commercial real estate, or related industries is an asset.
- Strong relationship-building skills with clients, brokers, and internal teams.
- Customer-centric mindset with a focus on service and retention.
- Excellent communication and presentation skills, both written and verbal.
- Highly organized with strong time management and multitasking abilities.
- Proficient in CRM systems (HubSpot is an asset), Microsoft Office, and document management platforms (e.g., PandaDoc).
- Occasional travel required within and outside your assigned regions, based on business needs.

**Performance Metrics & Success**

Success will be measured by your ability to achieve regional revenue occupancy targets, contribute to company-wide growth, and maintain strong member and broker relationships. Performance outcomes directly influence annual discretionary bonus awards.

**About iQ Offices**

At iQ, we create inspiring workplaces that empower our Members to thrive. With flexible terms, stunning interiors, and top-tier service, we’ve grown from a single location in 2012 to become