Guest Service Representative

4 days ago

Niagara Falls, Canada Buffalo Lodging Associates Full time

Position Information:
**Location**:
Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.

**Responsibilities**:- Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.-
- Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.-
- Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.**Job Duties**:
Problem Solving
- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.-
- Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.-
- Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.-
- Organizational Support - Follows policies and procedures.-
- Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.-
- Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.-
- Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.-
- Compliance - Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.-
- Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.-
- Initiative - Asks for and offers help when needed.-
- Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Is able to meet the demands of the industry with regard to working holidays and weekends**Requirements**:
**What we Offer**:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

- Medical, Dental & Vision Insurance
- Sick Time
- Hotel Discounts - for You, Your Friends and Family
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program

  • Guest Services Representative

    1 week ago

    Niagara Falls, Ontario, Canada JLL Full time $25,000 - $40,000 per year

    JLL is seeking a dynamic individual for the role of Part-time Fixed term Guest Services Representative at the Outlet Collection at Niagara. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivering on the JLL mission of "Continually...

  • Guest Services Representative

    2 days ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and...

  • GUEST SERVICES REPRESENTATIVE

    3 weeks ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    8625 Lundy's Ln, Niagara Falls, ON L2H 1H5, Canada Job Description Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of...

  • Guest Services Representative

    2 weeks ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...

  • Guest Services Representative

    1 week ago

    Niagara Falls, Ontario, Canada JLL Full time $25,000 - $40,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Guest Services Representative

    1 week ago

    Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Services Representative Specific accountabilities The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations,...

  • Guest Services Representative

    4 days ago

    Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a...

  • Guest Service Agent

    2 days ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Services Representative

    6 days ago

    Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Specific accountabilities The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and...

  • Guest Services Agent

    1 week ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and payments are posted and entered accurately. - Maintains and balances cash drawer on a daily basis. - Responds to guest needs immediately and maintains excellent...