Department Manager
2 weeks ago
Our Portage location is looking for an experienced Manager to become a part of their team. In this role, we are counting on you to manage all aspects of an efficiently functioning, innovative parts business. This includes ensuring that we have the right parts in the right place at the right time to meet the needs of our customers; providing unparalleled customer service through a knowledgeable and motivated team; and supporting branch and corporate goals. This position directly impacts our revenue, profitability, and customer experience goals and is fundamental to our continued success.
This position comes with a competitive base salary and annual incentive program, great health benefits and RRSP option with company match. We provide employee pricing on cool toys like Sea-doos and related gear, a friendly and knowledgeable team and great work environment.
Enns Brothers has been in business for over 60 years, and has 9 locations in the province with 340 employees. Our employees have worked hard to build a reputation for reliability, integrity and community support. The Portage team is very community-minded and has held employee events to raise money for local and national charities.
**You will be responsible to**:
- Prepare a departmental budget and achieve goals while staying on budget;
- Work collaboratively with other departments, branches and managers to seek out best practice and leverage knowledge;
- Monitor levels of customer service and take action to continuously improve the customer experience
- Support a skilled, innovative, and motivated parts team through coaching, goals and direction, communication and vision;
- Maintain a clean, safe, and organized work environment and act in compliance with all legislation, including Health and Safety laws, Workers Compensation procedures and Employment Standards legislation;
- Manage parts inventory cost effectively while minimizing stock outs;
- Stay current on product knowledge and best practices in the field and train staff
**Required Skills**:
**We are looking for someone with**:
- 2+ years of experience in a leadership/management role;
- An ability to communicate effectively one-on-one and within a group;
- Highly developed customer service skills;
- Familiarity with parts ordering, vendor management, transfer procedures, returns, warranty processes;
- Proven business capabilities related to managing revenue and expense, maximizing inventory accuracy and velocity, and sales and marketing;
- 3+ years of related industry experience in a busy parts department is considered an asset
Required Experience
- A business degree/diploma or a combination of education and experience;
- Experience with computerized inventory systems, inventory management practices and procedures, metrics;
- Moderate to advanced skills in excel, familiarity with other MS Office products, and an aptitude for learning specialized software programs;
- Real Seal Certificate (Parts) considered an asset
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