Technical Consultant

**About Achievers**

**Our commitment to you**:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

**The opportunity**:
The Technical Consultant is responsible for technical consulting and configuration of the Achievers software with

Enterprise clients typically over 5,000 employees with global requirements and complex structures. This individual will lead on all technical implementation components of implementation, from design, configuration, to testing and integration. This role encompasses client meetings, solutions documentation and platform configuration.

**Responsibilities**:
**Consulting**:

- Consult with clients to gather business and technical requirements through onsite and remote meetings
- Align requirements to product functionality, offering best practice, scalable solutions along the way
- Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets
- Interact with diverse client IT teams on various technical topics such as system integration and single sign-on

**Configuration and Testing**:

- Configure platform modules, site content and permissions
- Configure system integrations and single sign-on
- Provide technical design consulting for API-based integrations
- Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur

**Project Support and Delivery**:

- Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
- Escalate product issues as needed to ensure client expectations and timelines are met
- Provide product feedback to Product Management
- Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
- Support on-boarding for new team members through product and process education
- Can do, team oriented attitude

**Qualifications**:

- 4-5 years of related experience in a software company
- Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
- Evidence identifying risks and issues
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
- Ability to effectively communicate technical concepts to a non-technical audience
- Demonstrated flexibility, adaptability and drive
- Evidence of effective multi-tasking and tight project schedules
- Strong attention to detail
- An asset - experience working with HTML, CSS and APIs

**Why you’ll love working at Achievers**:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.

✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture

✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

✨ We believe in moving quickly, failing fast, and adapting to change.

✨ We enjoy coming to work every day because we believe in our product and love our culture.

✨ We’re committed to achieving excellence in everything we do.

**Benefits & Perks for permanent full time employees**:
\uD83D\uDCB0 Competitive Pay

\uD83D\uDC76\uD83C\uDFFC Parental Leave Top-up

\uD83E\uDE7A Health Benefits and Life Insurance Coverage Upon Your First Day

\uD83D\uDE4C\uD83C\uDFFC RRSP Matching

\uD83C\uDFD6️ Flexible Vacation

\uD83E\uDD1D\uD83C\uDFFD Employee and Family Assistance Program

\uD83D\uDC69‍\uD83D\uDCBB Full access to the LinkedIn Learning Library

\uD83C\uDF93 Internal Mentorship Program

\uD83D\uDC4F\uD83C\uDFFC Employee-Led Employee Resource Groups

\uD83C\uDDE8\uD83C\uDDE6 A beautiful office space located in Liberty Village, Toronto

✨ Participation in our Points-based Employee Recognition Program

\uD83D\uDCC8 Opportunities for professional development and career growth

**Our work environment**:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.