Service Advisor

At **Steele Auto Group**, we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the **Best Customer Buying Experience**. At the core of it all is our people where "**Everything We Do is Driven by You**"—_your passion, your purpose, your potential_. **Drive Into Your Next Adventure. Join Volvo of Halifax as a Service Advisor.**: As a **Service Advisor** with** Volvo of Halifax**, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry. **Hourly Wage Range: $19.65 - $23 per hour, plus Performance Bonus** **Responsibilities include but are not limited to**: - Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems - Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions - Develop estimates by costing materials, supplies, and labor - Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required - Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns - Maintain automotive records by recording problems and corrective actions planned - Update job knowledge by participating in educational opportunities; reading manufacturers' publications - Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments **Requirements**: - At least two years of customer service experience - Previous experience in an Automotive Service Advisor role is considered an asset - Strong interpersonal skills: a good listener who can cultivate relationships - Excellent communication skills - Ability to work in a team-driven environment - Good organization and learning skills - Valid driver’s license with acceptable driver's abstract **Why You’ll Love Working with Steele Auto Group** At Steele Auto Group, you’re not just joining a company; you’re joining a community where you’ll be empowered to exceed expectations and develop your full potential. We believe in rewarding hard work and supporting every part of your journey. That’s why our **Total Rewards** package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following: - **100% Matched Retirement Savings Plan** - Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years - **Flexible Health & Dental Plans** - Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered. - **Mental Health & Wellness Support** - 24/7 confidential support for you and your family through EFAP. - **Employee Discounts** - On vehicle purchases, parts, and service at any of our locations. - **Work Boot Reimbursement -** Reimbursement immediately—no waiting required - **Access to Steele University -** you’ll get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills ** Based in Halifax, NS** ** We can’t wait to meet YOU** ** How to Apply, it's as easy as 1, 2, 3**: - Click the link to apply, Steele Auto Group Careers - Sign in (top right corner) and create your profile, - Upload your resume In 2 minutes, the Steele Auto Group career world is right at your fingertips