Quality Control Manager

2 weeks ago

Hamilton, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Job Summary**:
Now, if you were to come on board as a **Quality Control Manager**, we’d ask you to do administers the Quality Assurance & Training Program to ensure compliance to Compass EVS (housekeeping) Quality Program through auditing, carrying out patient /client satisfaction surveys, and training of front-line and management staff within multi accounts. Responsible for training and updating cleaning & facility procedures for existing staff.
- Maintains positive relationship with site leadership & clients through conducting required scheduled visits/meetings to discuss areas of concern and report on deficiencies.
- Performs scored audits and re-audits of Compass EVS Quality Program (housekeeping) and infection control program implementation at facilities on a regular and ongoing basis to ensure the delivery of services is consistent with required standards and recommends corrective actions.
- Ensures the sites align with Compass Health & Safety program.
- Monitors and reports on audit results for the sites
- Regularly reviews corrective actions with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.
- Performs client and patient/resident satisfaction surveys.
- Works proactively by analyzing and trending customer feedback and correlating to service quality scores to identify trends and to then work in conjunction with site operations team to drive the necessary improvements.
- Conducts follow up audits to ensure correction of deficiencies is satisfactory completed.
- Develops training and education materials and tools, delivers training alongside site leadership. Implement training standards, and centralized record keeping for all sites
- Performs other assigned duties as needed or directed by the General Manager

Think you have what it takes to be a Quality Control Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- Minimum Experience of 3 years in management of Environmental Services in a large healthcare or long-term care facility with proven ability to meet or exceed client expectations and QA standards
- Ability to work independently and manage multiple priorities with mínimal supervision, including excellent follow - through skills, ability to Teach & Mentor and attention to detail.
- Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
- Experience working in a fast-paced environment
- Strong written, presentations and verbal communication skills.
- Strong computer skills with knowledge of Microsoft Office
- Valid driver’s license and driving record in good standing.
- Certification as a JHSC Member is considered an asset.

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