Financial Services Manager

**Drive for Excellence**

At **Performance Lexus** we are an award winning team that pursues excellence in guest service. We go the extra mile in providing exceptional care, in order to ensure our guest experience is rich and beneficial.

**Performance Lexus** is currently seeking a **Financial Services Manager**. The FSM is responsible for coordinating the sale of finance and insurance products to customers while acting as a liaison for lenders and financial institutions to provide financial services to dealership customers.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**: We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Act as liaison between the customer and the financial institution by obtaining confirmation of financing, insurance, licensing, and other personal information for customers.
- Examine all required paperwork with the customer in order to complete the transaction.
- Build relationships with customers in order to close deals and ensure customer satisfaction, as well as being expected to keep in close contact with other departments to ensure an efficient and profitable sales operation.
- Engage with customers to up-sell financing, extended warranty, insurance, and chemical options with all customers in order to increase customer satisfaction as well as dealership profit.
- Maintain confidentiality on all sensitive information provided by customers.
- Establish a procedure to evaluate deals in accordance with lender and dealership guidelines.
- Maintain a lender guide of all relevant programs that is currently in use and retain product knowledge.
- Analyze credit reports in order to recognize a conventional deal and turnover accordingly.
- Prepare cost special finance deals, along with the profit sheets.
- Coordinate with auditors to ensure annual monitoring is carried out.
- Assess the changes in financial regulations and legislation, in order to stay up-to-date on the current changes.
- Advise Sales Consultants on how to obtain higher gross sales in the future.
- Attend weekly meetings with the Sales Manager and the General Sales Manager and give updates on current performance status along with current areas of opportunity.
- Prepare weekly and monthly reports as requested by management.
- Train Sales Consultants on finance, insurance, and protection products.
- Coordinate with the Sales and Service departments to schedule delivery dates, as well as the pre-delivery clean up services.
- Be knowledgeable of provincial regulations regarding finance and the fair credit reporting act.
- Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- 1-3 years of Financial Services Management or Automotive Sales experience.
- Outgoing and a positive attitude required.
- Previous sales experience in an automotive, retail or hospitality environment.
- Proven ability to deliver exceptional customer service.
- Excellent problem-solving and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- Ability to be creative and persuasive in negotiating with customers
- Ability to exhibit professionalism with a positive attitude under pressure.
- Well-spoken, friendly and articulate.
- Must have a valid Ontario Driver's License and good driving record.
- Must have a valid OMVIC license or will be required to obtain an OMVIC license.
- Must be available to work on Saturday.
- Experience with Google Suite & Dealership Management Systems an Asset, but not required

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back t