Retail Manager

2 weeks ago

Edmonton, Canada TOSSS BUILDING PRODUCTS Full time

**Overview**

**Responsibilities**
- Oversee day‑to‑day store operations: opening/closing, cash, staff scheduling, and customer service.
- Coordinate small construction, renovation, and store‑fit‑out projects with trades and suppliers (layouts, finishes, fixtures).
- Plan and approve interior décor: colour schemes, materials, displays, and overall store look and feel.
- Manage inventory, ordering, and merchandising to match the design concept and sales goals.
- Hire, train, and lead the team to deliver great service and meet sales and profit targets.
- Help evaluate and prepare new locations for opening (layouts, timelines, budgets, contractors).
- Collaborate with clients to determine their interior design preferences, needs, and budgets
- Develop detailed design plans, mood boards, and presentations that align with client visions
- Manage merchandising displays to enhance store presentation and promote sales
- Oversee store operations including POS transactions, cashiering, and inventory management
- Lead and supervise team members in retail sales, customer service, and store management activities
- Conduct training & development sessions for staff on product knowledge, sales techniques, and customer engagement
- Implement marketing strategies to attract new clients and retain existing ones
- Handle administrative tasks such as bookkeeping, budgeting, payroll processing, and record keeping
- Maintain excellent communication with clients, vendors, and team members throughout all project phases

**Skills**
- 3+ years of store, showroom, or project site management (retail, construction supply, décor, or similar).
- Proven experience in construction or renovations (reading basic plans, working with contractors, understanding materials).
- Strong interest or background in interior decoration/interior design (showroom, décor sales, or portfolio is an asset).
- Comfortable with budgets, timelines, and coordinating multiple projects at once.
- Entrepreneurial mindset and serious interest in ownership or profit‑sharing.
- Strong negotiation skills with clients
- Bilingual or multilingual abilities are a plus for serving diverse clientele
- Proven experience in retail sales, merchandising, or store management
- Supervising experience with team management capabilities
- Proficiency in POS systems, cash handling, and cashiering procedures
- Excellent customer service skills with professional phone etiquette
- Effective marketing knowledge to promote services and products effectively
- Organizational skills for managing multiple projects simultaneously within deadlines
- Time management expertise to prioritize tasks efficiently
- Administrative experience including bookkeeping, payroll, budgeting, and training & development
- Leadership qualities with the ability to motivate teams and foster a collaborative environment
- Strong communication skills for client consultations and team coordination
- Math skills necessary for pricing strategies and financial calculations

This position is ideal for a creative professional who thrives in a customer-focused environment while demonstrating strong organizational leadership. Applicants should possess a blend of artistic talent, business acumen, and excellent interpersonal skills to succeed.

**Job Types**: Full-time, Permanent

Pay: $35,571.14-$184,115.81 per year

**Benefits**:

- Profit sharing

Ability to commute/relocate:

- Edmonton, AB (T5J): reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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