IT Service Management Analyst

1 week ago

Anjou, Canada Equifax Full time

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

**Synopsis of the role**

A Technical Service Analyst is responsible for managing all customer impacting incidents involving the services provided by Equifax. The team’s primary responsibility is to analyze and resolve incidents that arise in our environments ensuring the impact to our customers are minimized. Proactive responsibilities include the building of Incident Trend and Analysis to identify vulnerabilities, change review to minimize customer impacts, and involvement in operational readiness procedures. This team is also responsible for maintaining the Incident Communications process to ensure on-time and accurate notifications are being sent to internal partners and external customers.

**What you’ll do**
- Leads technical triage bridge lines to fast restoral of customer impacting incidents. Leverages technical knowledge and leadership ability to direct technical teams to the root cause and resolution in a timely fashion.
- Ensure timely service and support engagement (cross-tower, external, etc.)
- Provide end-to-end internal and external incident communications.
- Assess business impact and urgency, declare major incident and trigger business continuity procedures or disaster recovery as applicable
- Participate in post mortem meetings and drive to identify root cause including well defined corrective/preventative action plans
- Provides technical and process guidance support for Incident response Teams
- Collaborate with Business Services and Change Managers to review change requests within our environment to assist with decisioning and scheduling in order to minimize risks of customer impacts.
- Leverage tools to Proactively identify operational issues and trends
- Participate in problem management meetings with focus on recent major incidents, Root Cause Analysis, incident trending, and operational issues
- Define and enforce the capture and tracking of knowledge articles in order to minimize MTTR as well as, effectively track and reduce repeat issues

**What experience you need**
- Minimum of 5 years of experience as IT Service Analyst
- Minimum of 1 year of experience working in a FinTech environment
- Minimum of 5 or more of the following certifications: ITIL, Six Sigma, Cloud principles

**What could set you apart**
- Accountability
- Problem Solving Skills
- Collaboration
- Thinking out of the box and act differently
- Trust
- Ownership (build it, own it, run it)
- Decide-Execute-Ship

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Credit Analyst

    7 days ago

    Anjou, Canada Guillevin International Full time

    Credit Analyst Status: Regular, Full time Location: Anjou, Quebec - Job Description Reporting to the Credit Manager, the Credit Analyst is responsible for a portfolio of clients. The analyst evaluates credit requests of new and existing clients through research and analysis of financial documents, and shares its recommendations in a timely fashion. **MAIN...

  • Hygiéniste Dentaire

    2 weeks ago

    Anjou, Canada Dentarius Management Service Inc. Full time

    Temps plein ou temps partiel, à toi de choisir. Tout est possible! **HYGIÉNISTE DENTAIRE** Que tu sois un(e) hygiéniste finissant(e) ou d'expérience, voici un incontournable pour toi! Anjou Centre dentaire d’urgence est situé près de tout! Emplacement de choix pour travailler à Montréal. **CLINIQUE MULTIDISCIPLINAIRE!** Tu auras la possibilité...

  • Vente Et Service à La Clientèle

    2 weeks ago

    Anjou, Canada Call It Spring Full time

    RÉSUMÉ DU TRAVAIL Chez Boutique Spring on est tous pour l'inclusion, l'amour, et l'encouragement d'un mode de vie écoresponsable à travers les chaussures, et on s'amuse bien en le faisant. Cela te ressemble ? On cherche un nouveau Responsible des ventes pour notre magasin Boutique Spring ! En tant que Responsable des ventes, tu soutiendras l'équipe de...

  • Vente Et Service à La Clientèle

    1 week ago

    Anjou, Canada Call It Spring Full time

    RÉSUMÉ DU TRAVAIL Chez Boutique Spring on est tous pour l'inclusion, l'amour, et l'encouragement d'un mode de vie écoresponsable à travers les chaussures, et on s'amuse bien en le faisant. Cela te ressemble ? On cherche un nouveau Responsible des ventes pour notre magasin Boutique Spring ! En tant que Responsable des ventes, tu soutiendras l'équipe de...

  • Technologue Dentaire

    2 weeks ago

    Anjou, Canada Dentarius Management Service Inc. Full time

    TECHNICIEN.NE / TECHNOLOGUE DENTAIRE Montréal - Anjou Tu es technologue dentaire habile en fabrication de **plaque occlusale et en cirage diagnostique**? Ton désire est de toujours livrer un produit répondant aux attentes des dentistes? Tu souhaites travailler avec des gens dont l**'esprit d'équipe, l'entraide** et le **respect entre les collègues**...

  • Assistant(E) Dentaire

    2 weeks ago

    Anjou, Canada Dentarius Management Service Inc. Full time

    Nous avons une opportunité à titre d'assistante dentaire 1 journée par semaine, soit les samedis. Une prime s'appliquera sur ton taux horaire ! **Anjou Centre dentaire d’urgence** est situé près de tout! Emplacement de choix pour travailler à Montréal. ENVIRONNEMENT DE TRAVAIL DYNAMIQUE ET STIMULANT! Ce magnifique poste permanent offre une...

  • Hygiéniste Dentaire

    1 week ago

    Anjou, Canada Dentarius Management Service Inc. Full time

    **EMPLOI - HYGIÉNISTE DENTAIRE** **Anjou, Montréal - Temps plein ou partiel** Tu es à la recherche d’un environnement de travail motivant, agréable, bienveillant et valorisant ? Cette magnifique grande clinique située à Anjou, reconnue pour son expertise en soins d’urgence dentaire, t’offre l'opportunité d'évoluer et de t’épanouir...

  • Account Manager

    7 days ago

    Anjou, Canada Mayrand Food Service Group Full time

    The person would be in charge of the **Center of Quebec region** **Why work for Mayrand food service Group?**: - Flexible hours and possibility of remote work; - Competitive salary; - Permanent full-time position; - Commissions based on sales objectives and performance bonus; - Group insurance plan; - Employee Assistance Program (EAP) and telemedicine...

  • Business Application Analyst

    5 days ago

    Anjou, Canada Cryopak Full time

    **Cryopak** is an innovative, cold chain & temperature-controlled packaging solutions manufacturer for pharmaceutical, life science, biotech, food, and electronic companies. Cryopak helps to maintain the integrity of its customer's products through the design, testing, and manufacturing of packaging and materials for shipping cold chain products. They also...

  • Analyste Projets Et Initiatives Ventes

    2 weeks ago

    Anjou, Canada belairdirect Full time

    **Analyste, projets et initiatives ventes - 6 mois** Notre équipe est à la recherche d’un Analyste, projets et initiatives ventes, qui sera responsable de gérer divers projets liés au service des ventes, présenter des résultats d’analyses précises et des suggestions d’initiatives ventes, dans le but de simplifier la prise de décisions de la...