Patient Experience Coordinator/ Administrator

**Are you looking to make an impact in the Scarborough community?**

**Are you ready to take your career to the next level in the healthcare field?**

**Are you ready to provide the extraordinary customer service experience on and off the phone?**

You get the opportunity to work in a fun atmosphere, helping your community achieve healthcare goals and work with a team that feel more like your friends than your co-workers. We are going to help you develop your skills in negotiation skills and sales.. You’re going to have access to courses and help you define your career path at our company.

Body Works runs like a welcoming team rather than just a clinic. Our staff likes to eat together at meals and spend time to collaborate on ideas. We value longevity in whom we hire, so we invest a lot in mentorship in our team training. That is why we have clinicians that have been with us for over 15 years. We continue to grow our business every year and its our team that has made that happen (even in Covid times).

We also like to give back to the community as much as we can with food drives, newcomer support, women’s health and so much more. Being part of our team is being part of our BODY WORKS TEAM.

You will be reporting to the Patient Experience Manager and be part of a team of amazing clinicians. We are looking for a friendly, enthusiastic and VERY detailed oriented Patient Experience Coordinator to join our team. If you are the type of person that is looking to grow with a company, is reliable, and goals oriented then this might be your dream job.

What you get:

- One on one mentorship
- Paid training and onboarding
- Paid time off
- Support to help you achieve your goals
- Treatment (in house)
- Career courses that help you build your skillset
- Company sponsored team dinners and outings

What will be asked of you:

- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast paced at times

Required Experience/Skills
- Universal Software experience is an asset
- Experienced in Physiotherapy/Chiropractic clinic set up
- Superior communication skills (Verbal and Written in English) and interpersonal relations
- Problem
- solving (Ability to make right decisions to unexpected situations)
- Fast Learner and Hard working (must be DETAILED oriented)
- Operate point of sale transaction terminal for accepting cash, credit and debit payments.
- Operate computers to access electronic medical records, schedules and other basic office support software.
- Use automated systems to access, enter, and edit patient information.
- Product knowledge: Orthotics, compression stockings, bracing.
- Must be good with reactivating patients (over the phone).
- Organization of the clinic/space.

Preferred but NOT required:

- Prior work in retail e.g Zara, The Bay, Aldo, etc
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue Cross, Medavie, Telus Portal, Provider Connect, Nexgenrx billing systems
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures
- Tamil or Mandarin speaking an asset

Shift hours would be: Mon / Tues / Wed 9:00 - 7:00, Friday 11:30 - 6:00, Sat 9:00 - 1:00.

Location: Scarborough North

**Job Types**: Part-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Salary**: $16.00-$18.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

Schedule:

- 8 hour shift
- Evening shift

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of receptionist at a Physiotherapy clinic experience do you have?
- How many years of customer service experience do you have?
- Do you speak any other languages? (list them)
- Do you have sales experience?(elaborate)
- Do you have marketing experience? (elaborate)
- Are you in Scarborough?
- Do you drive?