Student Services Officer/ Academic Support

_**Position: Student Services Officer/ Academic Support**_

Reports to: Manager, Student Services

**Student Services**:

- Represent Alpha College to prospective students and promote Alpha programs;
- Provide customer service to students and resolve problems in relation to their files;
- Plan, organize and encourage student participation in events and activities;
- Coordinate activities related to admission, registration and graduation;
- Additional duties as assigned.

**Academic Support**:

- Provide academic counseling and guidance to students to help them make informed decisions about their educational and career goals.
- Assist students in selecting appropriate courses and developing academic plans that align with their interests, major requirements, and graduation goals.
- Aid students in the course registration process, ensuring they meet prerequisites and adhere to registration deadlines.
- Monitor students' academic progress and work with them to address any academic challenges or concerns, such as low grades or course withdrawals.
- Offer guidance on career options, internships, and job opportunities, and help students create resumes and prepare for interviews.
- Conduct orientation sessions and workshops to help new students navigate the academic environment, understand policies and procedures, and develop study skills.
- Refer students to campus resources, such as tutoring centers, counseling services, and disability support, to provide additional assistance when needed.
- Additional duties as assigned.

**Administration**:

- Organize, analyze, and update reports, spreadsheets, and templates for effective time management, accurate data integrity, efficient student communication, and student retention;
- Maintain confidentiality of student records and optimize the operations of the office;
- Perform administrative duties such as file maintenance and record systems;
- Provide administrative and secretarial support for student affairs activities; an
- Collaborate with faculty, department heads, and academic administrators to improve advising processes and contribute to academic program development.
- Additional duties as assigned.

**Admissions and Enrollment management**:

- Represent Alpha college to prospective students and promote alpha programs
- Tracking and, following up on leads and providing encouragement to potential students
- Completing enrollment of new students and providing initial information on payment options as necessary
- Ensuring all student documentation and files are complete in all appropriate systems
- Tracking and reporting on weekly activities (i.e. Leads appointments, interviews, enrollment).
- Following up on cancellations
- Other duties as assigned.

**Skills**:

- Highly effective organizational skills, flexibility, and adaptability
- Strong cross-cultural communication (verbal and written) and efficient teamwork skills
- Highly detail oriented and the ability to effectively problem solve
- Ability to work independently, take responsibility and be self-motivated to achieve goals

Education / Experience Requirements:

- Previous customer service or education sector experience considered and asset
- Bachelors’ degree, post-graduate or diploma in related field required
- Intermediate skill in Microsoft Office Suite (Word, Excel and Power Point)

**Benefits**:

- Company events
- Dental care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Why do you want to work at Alpha College?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Student Services: 2 years (preferred)

Work Location: In person