Purser, In-flight Services

Job Summary:
Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

Duties & Responsibilities:

- Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants- Responsible for control of the onboard service- Responsible to monitor the performance of Flight Attendants- Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight- Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers- Responsible for In-Flight documentation pertinent to the flight- Obtain necessary flight details and to relay this information to the flight attendant- Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations- Assume responsibility of the flight attendant while on assignments away from home base- Responsible for the adherence of Porters Brand and Service Standards- Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations. Any other duties assigned by Manager, In-Flight Services

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Minimum of 19 years of age at time of employment
- Completion of secondary school
- Fluency in English. Fluency in French is a preferred asset
- A minimum of one (1) year of experience as a flight attendant is required- A minimum of three (3) years of experience working with the public in a customer service role is required
- Previous work experience as an In-Charge Flight Attendant is considered an asset- Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)- Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process- Ability to meet required medical standards (including a drug test)
- Proven leadership skills from prior work experience- Superior communication and interpersonal skills- Excellent process analysis and problem-solving skills- Demonstrate a safety-first mindset- Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser- Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback- Must have excellent safety and customer service knowledge- Must have the ability to work independently and as part of a team- Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout- Must be able to work a flexible schedule, including weekends and holidays

Company Description: