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General Manager

2 days ago

London, Canada Collision Repair Experts London Full time

**Overview**

**Responsibilities**
- Manage processes and people.
- All HR requirements, recruitment, training and on going coaching.
- Ensure staff is consistently delivering legendary customer service.
- Ensure delivery times are met in a timely manner, and if not, that it is well-documented.
- Ensure everyone is responsible/respectful with parts, materials, and overall repairs are done correctly the first time.
- Troubleshooting for staff and rectifying customer complaints.
- Oversee and ensure 100% compliance to CRE QC process.
- Facilitate daily production meetings.
- Lead an established team of professionals in a Customer/Employee satisfaction driven environment to accomplish departmental goals.
- Manage the operating budget for the facility.
- Ensure that every employee is focused on providing exceptional customer service.
- Supervise parts procurement and supplement process.
- Monitor sublets and production scheduling.
- Monitor several key indicators, including daily production statistics and benchmarks to achieve productivity projections that meet TD’s and our customer's expectations.
- Ensure all tools and equipment are maintained and used safely and properly.
- Respond to safety concerns immediately.
- Follow industry standards in completing insurance forms, completing estimates, and making additional recommendations.
- Ensure MRC/MC accurately reflects production on shop floor while updating due out dates on R/O's and add production notes in Vehicle Location.
- Assign hours and allocate repair orders to technicians. Flag labour for technicians before

payroll cutoff. Submit payroll to accounting firm.
- Assist in trouble shooting problems that arise during the repair process, and or if a technician runs into a dilemma (if supplement damage is found, coordinate with Repair Planner and/or Estimator).
- Ensure proper maintenance is taking place for various shop equipment like diagnostics scanner, paint booth, spot welder, lifts, etc.
- Provide leadership to the staff.
- Manage team to achieve targets.
- Ensure quality standards are being met to reduce and eliminate re-work and warranty claims.
- Monitor repair orders to maximize efficiency and gross profit.
- Oversee repair orders and estimates of repair cost and plan work to be performed.
- Coordinate and work with CSRs and Appraisal staff.
- Monitor parts usage and report on any materials issues.
- Assist in ordering replacement equipment, parts and supplies.
- Review completed tasks and sign off on Quality Control form.
- Keep detailed and accurate reports and documentation.
- Maintain a working knowledge of changes in technology and repair techniques.
- Adhere to occupational health and safety regulations.
- Other related tasks as required.

Pay: $80,000.00-$100,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

**Language**:

- English (required)

Work Location: In person