Tenant Engagement Liaison

**About Us**

Homeward Trust Holding Company (HTHC) is a not-for-profit organization that operates companies to support the mission of ending homelessness. HTHC is comprised of three entities: Find Furniture Bank (Find), 1654889 AB Ltd., and 1075877 AB Ltd.
- Find is a social enterprise, operating in partnership with Homeward Trust Foundation (HTF) and housing-focused community agencies. Find’s goals are to provide essential furnishings free of charge to individuals and families who are moving out of homelessness and to supply low-cost, quality furniture and housewares for sale to the public. Find’s creation has its roots in the realization that access to affordable furniture was a key component in allowing the homeless to be housed, and housing sustainability.
- 1654889 AB Ltd. focuses on housing and development and holds land and properties requiring ongoing management and development, including supportive and affordable housing.
- 1075877 AB Ltd. manages special project contracts that are funded by Homeward Trust Foundation. This entity serves as the receiver for the former Umisk Affordable Housing Society portfolio which consists of multiple properties for the Indigenous population.

Whether it is helping to furnish a home through Find Furniture Bank Ltd., managing existing properties under the current portfolio, or participating in specialized housing development projects, HTHC is a dedicated partner in the collective effort to end homelessness in Edmonton.

**Position Summary**

As a key member of the Housing & Development Team, the Tenant Engagement Liaison will regularly interact with external stakeholders including tenants, community members, persons with lived experience, agencies, and industry professionals in addressing homelessness in the community as a whole. The portfolio of properties where the Tenant Engagement Liason will be assigned includes the Morning Fire Protector property and others providing homes to primarily Indigenous families. As such, in-depth knowledge and understanding of the social, historical, political and economic factors that have shaped and continue to shape homelessness of Indigenous peoples in Edmonton is a crucial component of this role.

The Tenant Engagement Liason will play a key role in ensuring tenants have access to appropriate supports and that those who have successfully secured housing are maintaining their tenancy. In the event a client becomes unsteadily housed, the Tenant Engagement Liaison will assess the situation and provide individuals with access to the most appropriate level of intervention.

The Tenant Engagement Liaison will report to and support the Property Manager to ensure strategies for A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness (the Plan) and the Housing First programs stay on target.

**Education and Experience**
- Minimum 2 years of experience in case management, community outreach, mental health, addictions, or housing programs in a front-line capacity.
- Exposure to or direct work history with principles of evidence-based practice, client centered, and harm reduction models.
- Prior experience on meeting the needs of vulnerable populations relative to housing is preferred.
- Prior work with Indigenous cultures and traditions is preferred. The ability to work with culturally diverse people; familiarity with First Nation, Metis, and Inuit communities in Alberta and challenges facing those choosing to move to urban centres; and Indigenous Spirituality and Cultural awareness will be considered assets.

**Knowledge, Skills, and Abilities**
- Thorough working knowledge of the Alberta Residential Tenancies Act.
- A basic understanding of public social housing programs.
- Advanced knowledge Microsoft Office software, “Efforts to Outcomes” (ETO) or other related Access and database programs.
- Excellent interpersonal communication skills to connect with clients, coworkers, community agencies, and other stakeholders to meet Homeward Trust requirements and standards. Ability to interact with a wide range of individuals in a non-judgmental, open, and approachable manner to establish and maintain effective working relationships.
- Able to exercise discretion, compassion, empathy, and maintain confidentiality.
- Results-focused to meet high standards of performance, able to monitor progress towards goals and adjust when necessary, including the ability to review and adjust plans as required.
- Ability to build organizational trust in own professionalism, integrity, and expertise.
- A confident self-starter with a sound work ethic, able to meet challenges and overcome obstacles.
- Experience working independently in a fast-paced environment with competing demands and frequently tight timelines.

**Key Responsibilities**

Property Management Assistance:

- Support the Property Manager in tenant selection through the process of intake, assessment, and identification of support and housing needs.
- Conduct home and/or