Current jobs related to Incident Management, Lead - Toronto - Interac Corp.
-
Incident Management, Lead
2 days ago
Toronto, Canada Interac Corp. Full timeJoin to apply for the Incident Management, Lead role at Interac Corp. 23 hours ago Be among the first 25 applicants Join to apply for the Incident Management, Lead role at Interac Corp. Get AI-powered advice on this job and more exclusive features. At Interac, we design and deliver products and solutions that give Canadians control over their money so they...
-
Incident Management, Lead
4 weeks ago
Toronto, Canada Interac Corp. Full timeJoin to apply for the Incident Management, Lead role at Interac Corp.23 hours ago Be among the first 25 applicantsJoin to apply for the Incident Management, Lead role at Interac Corp.Get AI-powered advice on this job and more exclusive features.At Interac, we design and deliver products and solutions that give Canadians control over their money so they can...
-
Incident Manager
3 days ago
Toronto, Canada KORT Payments Full time**Incident Manager - Fintech Payment Platforms** **WHO WE ARE** Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment...
-
Triage Incident Lead
6 days ago
Toronto, Ontario, Canada AceStack Full timeJob Title: Triage Lead (Incident Triage Experience) – Banking DomainLocation: Toronto, ON (Hybrid – 3 Days/Week Onsite)Type: ContractExperience Required:9+ Years (must include strong Incident Triage experience)Job SummaryWe are looking for ahighly skilled Triage Leadwith deep, hands-onIncident Triage experienceto manage the initial assessment,...
-
Incident Manager
5 days ago
Toronto, Canada Broadridge Full timeOverview At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking an Incident Manager to join our team in Canada! We are looking for someone to be the key...
-
Incident Manager
5 days ago
Toronto, Canada Broadridge Full timeOverview At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking an Incident Manager to join our team in Canada! We are looking for someone to be the key...
-
Incident Manager
3 days ago
Toronto, Canada Broadridge Full timeOverview At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking an Incident Manager to join our team in Canada! We are looking for someone to be the key...
-
Incident Manager
1 week ago
Toronto, Canada Broadridge Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing! We are seeking an Incident Manager to join our team in Canada! We are looking for someone to be the key driver for...
-
Incident Manager
7 days ago
Toronto, Canada Broadridge Financial Solutions Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing! We are seeking an Incident Manager to join our team in Canada! We are looking for someone to be the key driver for...
-
Incident Manager
7 days ago
Toronto, Canada Broadridge Financial Solutions Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing! We are seeking an Incident Manager to join our team in Canada! We are looking for someone to be the key driver for...
Incident Management, Lead
2 weeks ago
**Incident Management, Lead**
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
This Major Incident Commander (Lead, Incident Management) is responsible for leading, coordinating, and continuously improving the Incident Management process, particularly the rapid resolution of major incidents across all Interac Products and Platforms, as well as for guiding the Incident Management team to deliver high quality incident management with continuous improvement, effective internal and external incident communications (verbal and written), insightful and efficient reporting, and other related accountabilities.
**You'll be responsible for**:
- ** Major Incident Response**: Engage quickly in all major incidents to ensure the necessary resources (including incident managers, technology SMEs, communication teams) are engaged and the necessary communications channels (Incident Notifications, Technical Resolution Bridge, Customer Updates Bridge) are active and staffed with knowledgeable resources. Oversee all incident-related operations, including emergency response and recovery activities.
- ** Major Incident Command**:Act as Incident Resolution lead, providing direction to technical resolver teams to ensure swiftest resolution of service while ensuring all steps taken align with compliance standards and best practices to accomplish quickest possible resolution while minimizing risk. Review and approve necessary emergency changes within approved process.
- **Standard Communications**: Drive resolver teams to ensure that standard communications such as Internal and External Major Incident Notifications (MINT) are on time and high quality.
- **VIP Communications**: Lead customer updates bridge, sharing information from another Incident Commander who is leading the technical resolution bridge. Frame updates to be both executive-friendly and sufficiently technical to meet Participant needs. Collaborate with Corporate Communications, Product, and other teams to ensure external communications can be effective and accurate.
- **Continuous improvement**: Lead and collaborate with peers and other stakeholders to continuously improve the Incident process, communications, reporting, and compliance efficiently. Measure process effectiveness through relevant metrics.
- **Mentoring**: Provide guidance and mentorship to other team members, modeling skills such as communication, nuanced decision making, and insightful reporting.
- ** Documentation**: Develop the framework for Incident Management documentation making it easy for stakeholders to find current information, ensure regular updates, ticket notes, timeline and other incident documentation. Ensure the team maintains and regularly updates Incident Management documentation and keeps it aligned with customer-facing and internal documentation across ITSM teams.
- **Post Incident Review and Improvement**: Conduct post-incident reviews and implement improvements for future incidents. Collaborate closely with the Problem team, operations partners, and technology, product, and risk teams.
**You bring**:
- Proven success as a senior incident management lead, recognized as an expert in this discipline. Success in other ITIL/ITSM functions as well is desirable.
- Strong lateral leadership and decision-making, ability to gain the confidence of stakeholders at all levels.
- Excellent verbal and written communication skills, particularly bridging between technical and business stakeholders, and the ability to quickly distill complex situations into simpler terms.
- Proven success developing, changing, or transforming Incident Management processes
- Recognized expert ability to think critically and solve problems under pressure.
- Fluency in concepts spanning ITIL, ITSM, Financial Services, Payments, and emergency management protocols.
- Demonstrated flexibility and adaptability to changing situations and priorities.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
- Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:_
- _ Canadian criminal record check;_
- _ Public safety verification;_
- _ Canadian ID cross-check;_
- _ 5-year employment verification;_
- _ Education verification; and_
- _ If applicable, Credit Inquiry and Social Media Check_
**How we work**
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
**Connection**:You’re surrounded by talented people ever
