Guest Services Supervisor

2 weeks ago

Penticton, Canada Days Inn Penticton Full time

Job Overview:
DeskWe are seeking a friendly and customer-oriented individual to join our team as a Guest Service Supervisor. As a Guest Service Supervisor, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable, will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front desk, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

Job Duties:

- Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns.
- Reviews daily arrivals list and checks VIP notes and other special guest requests Monitors the team quality of work.
- Register arriving guests, including groups and process check-outs.
- Maintain good communications with all departments.
- Complete cash summary and submission each shift.
- Address complaints and specific customer requests.
- Assisting front desk staff as needed with guest issues, discounts, front desk procedures etc.
- Be on call during designated times for front desk needs day and night.
- Arranging cover & working front desk shifts including night audits as necessary.
- Contribute to the overall hotel management as a member of the leadership team.
- Assist other departments as needed.
- take ownership and play your part to get things done by making things easier for guests; do as much as in advance and multi-task when needed

Skills/Knowledge/Experience:

- Minimum 2-3 years of experience in Hospitality, with at least 1 year in a supervisor capacity required.
- Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
- Excellent communication (written, oral English and listening), and customer service skills
- Ability to lead and motivate others
- Strong interpersonal and problem -solving abilities.
- Thrives under pressure and deadlines
- Experience dealing with fast-paced customer-service environment
- Highly reliable and responsible

We offer
- On-the-job training and uniforms are provided.
- Competitive wages and benefit
- Training & development, career advancement opportunities & more
- Wyndham Employee Room Discounts are available when you travel to any one of our 9000 hotels, 22 Brands in 80 countries..
- Regular Employee appreciation celebrations to celebrate our most valuable assets, our people.

If you are passionate about hospitality, have exceptional communication skills, and enjoy providing outstanding service to guests, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Schedule:

- Evening shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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