Store Manager

Are you a strong leader with experience in the world of retail? We may have just the position for you

Home Hardware is Canada’s largest independent hardware and building supplies retailer. We are also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. Here at Payzant we have ten locations across the Maritimes, we are continuing to grow as we strive to be the most desired home building products provider throughout communities.

A Payzant Store Manager Leads the store team in the achievement of the sales plan and planned expenses. Striving to create an environment of employee engagement while maximizing the customer experience and flawless execution processes and standards.

**Responsibilities**:

- Ensure all employees work in compliance with all laws and regulations, attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure a safe place to work.
- Creates an environment where employees feel comfortable to openly exchange ideas and concerns. Drive employee engagement by actively promoting our Mission, Vision and Values, providing regular communication through regular meetings including daily ‘ready’ meetings and staff conferences. Maintain high standards in all employee areas within the store. Ensures employee recognition programs and training plans are in place.
- Work with all in-store and yard leaders to ensure customer service expectations, both direct and indirect, are being met, i.e. in-stock, selling interactions, store environment, Project and Customer Service Desk service standards, etc. Use all available resources to diagnose and develop plans for improvement where standards are not met.
- Maintain inventory cycle counting within the store and yard.
- Post daily sales goals and discuss goals with staff.
- Review and submit weekly store product orders.
- Take a pro-active approach to diagnose and put solutions in place to achieve plans and address gaps to improve results. Drive flawless execution of company initiatives and store standards including operational, payroll and merchandising standards.
- Balance current day work with creating strategies to ensure successful execution of future (2 months out) initiatives, including special events and quarterly financial deliverables.
- Develop in-store leadership team through an effective performance management program that provides goals, coaching, training, and recognition as well as regular, meaningful assessments. Ensure in-store succession plans are in place and developmental plans are implemented.
- Direct and assign responsibility of receiving/credit product.
- Review upcoming flyers with assistant manager and prepare to order product as needed.
- Direct and assist with the weekly truck, download files, and prepare price changes for product. If applicable oversee installed sales within the store and report to the installed sales manager if needed.
- Other duties as required.

**Skills & Qualifications**
- Ability to work independently but collaboratively.
- Great time management, analytical, logical thinking, and problem-solving skills.
- Have a strong and engaging personality, is tenacious and committed to achieve goals.
- Excellent communication, active listening, and follow-up skills.
- Quick learner and self-motivated.
- Rational decision-making, problem resolution and creative thinking skills.
- Excellent customer service skills.
- Experience with Lumber and Materials considered an asset.

**What we can offer you**
- Company Discount
- Benefit Plan
- Company matched RRSP
- Employee and Family Assistance Plan
- Growth Opportunity